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Pick-up Time

When you book a DATS trip, the reservation clerk will ask you when you have to be at your destination and will then give you a scheduled pick-up timeframe based on that time. The client needs to be ready, at the designated door, during the entire 30-minute pick-up timeframe.

Example: A client calls and wants to book a trip to go to the bank. They have an appointment at the bank at 11am The reservation clerk will take note of that time and work backwards to set the pick-up timeframe. For an 11am drop-off at the bank, the scheduled pick-up window will be 10-10:30am This means the client's ride can arrive at any time starting at 10am.

Note: If the destination is close to the pick-up location, the driver may pick up the client later than the scheduled pick-up window. This is acceptable as long as the client reaches their destination on time.

In the above example, the driver may pick the client up after 10am because it is only a short trip from the client's home to the bank. As long as the client is dropped off at the correct time, it is acceptable for the driver to pick-up later than the scheduled pick-up timeframe. At DATS, our concern is to provide safe, reliable service and get you to your destination on time.

Service Standards

Travel Time on Vehicles

DATS tries to minimize travel time, but you may be required to spend up to a maximum of 90 minutes on the vehicle during any one-way trip. Although most trips from home are within 60 minutes, many trips returning home last more than 60 minutes. Clients are encouraged to plan their trips, especially those that are time-sensitive, appropriately.

Travel Distance

Trip booking requests for short travel distances may not be accommodated unless there is construction that interferes with pedestrian movement, no sidewalk in the area, or physical barriers that prevent pedestrian movement.

Note: Drivers don't ring buzzers or doorbells, or search buildings and other areas for clients not present at the outside door during the scheduled pick-up window. Clients need to be at the exterior set of accessible doors at the beginning of the pick-up window (the door closest to the street).

For More Information

DATS Client Services Centre

Telephone 780-496-4567
Fax 780-496-1008
Email dats@edmonton.ca

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