Main page content begins here

DATS Policy

Respect, Service and Safety at DATS

Expectation of Customers and DATS Employees

Based on the Code of Conduct for ETS/DATS Passengers

Code of Conduct for DATS Passengers

The following is a consolidation of articles contained in Bylaw Nos. 8353 and 6177 that are pertinent to the DATS operations. Bylaw No. 8353 regulates and controls the conduct of passengers using vehicles, stations and facilities of Edmonton Transit, including DATS. Bylaw No. 6177 governs smoking in the City of Edmonton. For the purposes of these bylaws, "Transit vehicles" includes all vehicles providing DATS services.

  1. Passengers shall, when boarding or prior to using or riding upon Transit vehicles, pay the exact price for the journey either by depositing in the farebox, if provided, or as otherwise directed by posted signs, posted notices or Transit personnel, as the case may be, the necessary sum of money or authorized tickets to the value required by the fare scale in force or by presenting a proof of payment.
  2. No person shall use in an improper manner or for a purpose for which it was not intended, any equipment or property of Edmonton Transit.
  3. No person shall deposit any litter in or upon any transit vehicle, transit station or other property of Edmonton Transit except in the receptacles marked and provided for litter.
  4. No person, other than the operator shall consume any beverages or food while on a transit surface vehicle, except where there is proven medical requirement to consume beverages or food. A medical certificate may be requested.
  5. No person in a state of intoxication, or otherwise in an unfit or improper condition, who acts in a manner detrimental to the public, the operator or the equipment, shall enter or remain in or upon a Transit vehicle, Transit station or other facility of Edmonton Transit.
  6. No person shall disturb the peace by profane, indecent, insulting, abusive, foul or obscene language while in or upon any transit vehicle, transit station or other facility of Edmonton Transit.
  7. No person shall commit any nuisance or act contrary to public order while in or upon any transit vehicles, transit stations or other facility of Edmonton Transit.

    "Contrary to public order" (in the DATS context) refers to passenger behaviours which cause a disturbance and may negatively affect other passengers and/or distract the driver from the safe operation of the vehicle. Some examples include:

    • Yelling
    • Hitting
    • Throwing
    • Spitting
    • Biting
    • Arguing, refusing to co-operate with the DATS driver or adhere to DATS procedures
    • Threatening or harassing the driver or other passengers
    • Excessive, distracting or dangerous movement of arms, legs, head or torso beyond the passenger's personal space in the vehicle
    • Urination, defecation
    • Public nudity, sexual conduct or activity
  8. No person shall damage property or jeopardize the safety of any person while in or upon a transit vehicle, transit station and other facility of Edmonton Transit.
  9. No person shall place his feet upon any seat in a transit vehicle.
  10. No person shall bring an animal in or upon any transit vehicle, transit station or other facility of Edmonton Transit, except assistance dogs to guide the visually impaired, the hearing impaired or persons with other disabilities. ("Assistance dog" means a dog trained by a recognized dog school to aid or guide the visually impaired, hearing impaired, or person with other disabilities. )
  11. Except in the conduct of Edmonton Transit business or operations, no person shall operate any radio, tape recorder or similar device or musical instrument in or upon any transit vehicle, transit station or other facility of Edmonton Transit, unless the sound is conveyed to that person by an earphone in a manner audible only to that person.
  12. Unless authorized by the Manager of Edmonton Transit or his designate, no person shall sell, offer or post any newspapers, magazines, pamphlets, leaflets, printed matter or merchandise of any kind for any purpose whatsoever in Transit vehicles, Transit stations or facilities of Edmonton Transit.
  13. No person shall beg or solicit or panhandle for any purpose whatsoever in transit vehicles, transit stations or facilities of Edmonton Transit except as authorized by the Manager of Edmonton Transit or a designate.
  14. No person shall interfere with the normal operation of any window, doors, apparatus or equipment of a Transit vehicle so as to delay or prevent the departure of a Transit vehicle or cause a safety concern to any person.
  15. No person shall enter or leave or attempt to enter or leave any Transit vehicle while the Transit vehicle is in motion or when declared unsafe by the operator of the transit vehicle.
  16. No person shall, unless authorized, operate or handle any vehicle, equipment or device which constitute part of Edmonton Transit vehicles or Edmonton Transit installations.
  17. No person shall cross in front of a moving transit vehicle.
  18. No person shall project any part of his body or any object through any window or closed door of a Transit vehicle whether the transit vehicle is in motion or stationary.
  19. No person shall hang onto any exterior part of a Transit vehicle whether the transit vehicle is in motion or stationary.
  20. Any Peace Officer, vehicle operator, or authorized Edmonton Transit employee may request the name, address and proof of identity of any person suspected of committing a breach of this bylaw, and the person shall supply the requested information.
  21. The right of any person to transportation in any transit vehicle and use of any transit station or other facility of Edmonton Transit is conditional upon that person complying with all requirements of this bylaw. If any person fails to comply with the requirements of this bylaw, a Peace Officer, vehicle operator or authorized Edmonton Transit employee may require the person to leave, or may refuse the person permission to board or enter a transit vehicle, transit station or other facility of Edmonton Transit.
  22. Any person using Transit vehicles or Transit facilities shall also comply with all rules and regulations which are either posted on Transit vehicles or facilities, or are printed on Transit bus tickets or passes.
  23. No person shall smoke in a transit vehicle or a transit shelter.

For More Information

DATS Client Services Centre

Telephone 780-496-4567
Fax 780-496-1008
Email dats@edmonton.ca

End of page content. Please choose between the following five options:

Back to main menu Back to current page menu and content View current page breadcrumb Back to site search Continue to page footer content