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Etiquette for DATS Clients and Passengers

Proper etiquette on DATS vehicles is in-line with City of Edmonton bylaws as well as rules and regulations posted on transit vehicles, in transit facilities, or on transit tickets or passes.

Respect

DATS strives to communicate in a polite, courteous, and respectful manner to build positive and trusting relationships with clients.

Clients will be respectful of all DATS employees, including Client Service Centre staff and drivers, and will demonstrate appropriate behaviour at all times.

Clients will refrain from negative language and behaviours such as derogatory words, yelling, hitting, spitting and uncooperative behaviour. In circumstances where behaviours are not controlled, it is the responsibility of the applicant/proxy/caregiver to reveal this information to DATS. A Mandatory Attendant may be assigned to ensure the safety of everyone onboard the vehicle.

Service

DATS strives to deliver consistent and exceptional quality services to clients, while performing our duties with honesty and integrity.

Clients will be respectful of the DATS service and other passengers and will:

  • Book trips 3 days in advance, or with as much advanced notice as possible.
  • Be ready and waiting at the start of the pick-up window.
  • Pay the set trip fare (single ticket, pass, or exact sum of money accepted).
  • Cancel unneeded trips as soon as possible.

Safety

DATS strives to promote a safe and reliable travel experience to meet a client's needs.

We ask DATS clients to be respectful and safe when on the vehicle. 

  • Consumption of food and drink is allowed on DATS vehicles, ETS buses and LRT provided that food and beverages are in containers designed for travel and under the control of the customer.
  • Please remain in the seat/designated space and do not attempt to enter or leave the vehicle when it is in motion, or when it is declared unsafe by the operator.
  • Smoking in or near an ETS vehicle is prohibited.
  • Please respect ETS property and not cause damage or jeopardize the safety of others.
  • Only bring certified assistance/service animals on board the vehicle.

For More Information

DATS Client Services Centre

Telephone 780-496-4567
Fax 780-496-1008
Email dats@edmonton.ca

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