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Community Service Operator

An ETS Community Service Operator drives a 24-passenger bus on various routes in Edmonton. Shifts are typically ‘split' (two segments of work during a day) to cover the weekday morning and evening peak rush hours. Working weekends, afternoons, evenings, nights, and statutory holidays is part of the job.

City of Edmonton Jobs: Community Service Operator Video

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Service Operator by observing actual operators “on the job.” Applicants who want to move forward in the hiring process must spend time on the transit system observing Community Service Operators as they perform the day-to-day functions of their job driving and working with the public.

Hours of Work

Community Service Operators work for up to 37.5 hours per week. While Operators usually start in a part time position, the majority of shifts are full time.

Salary Range and Benefits

The rates quoted are in accordance with the collective agreement between the Amalgamated Transit Union 569 and the City of Edmonton. Current rates of pay are:

  • Training Rate - $22.70 per hour
  • Post Training Rate - $25.22 to $28.03 per hour

This is a permanent position with a probationary period of up to 6 months. Benefits will begin after 425 hours of work in a consecutive pay period.

Job Requirements

  • Grade 12 or General Education Development (GED) or equivalent combination of qualifications and experience.
  • Proven ability to deal directly and professionally with the public.
  • Valid Class 5 Motor Vehicle Operator's license (non-probationary and non-graduated Class 5 status – no GDL.
  • Must have held valid operator's license for 3 consecutive years.
  • Applicants must provide a minimum 5-year Driver's Abstract showing no more than 3 demerits (or equivalent) and no more than one (1) moving violation within 5 years and no past, or pending license suspensions nor Criminal Code suspensions or convictions within 5 years.  Non-driving related suspensions of registry services if indicated, must show a reinstatement date.  Demerits reduced by attending a defensive driver training course are not accepted. The 5-year driver's abstract must be obtained within 14 days of the Driving Assessment date. The abstract is not required at the time of application, but must be presented before testing.
  • Applicants must be able to meet the physical requirements of the job such as: operating bus controls and providing assistance to passengers with wheelchairs, strollers and so on.
  • Applicants must be able to pass a Functional Abilities Recruitment Evaluation test (FARE) test in addition to a City of Edmonton medical examination.
  • Applicants must pass all assessments and testing.
  • Applicants must successfully complete a security clearance prior to training.
  • Applicants must provide 3 references from persons who have supervised or trained the applicant and must pass reference checks. All references will be contacted.
  • Selected applicants must successfully complete the ETS Operator Training Program (15 days).
  • Selected applicants must obtain a Class 4 Alberta Motor Vehicle Operator's licence and Alberta Air Brakes Certification at their own expense. An Alberta Class 4 operator’s Licence and Alberta Air Brakes Certification must be in possession prior to training.
  • Selected applicants must successfully complete the Community Service Operator Training Program (20 days).

How to Apply

If you wish to apply for a position, please apply online.

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