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The ETS Annual Service Plan provides a great summary of the service changes, major projects, and infrastructure developments planned for 2020, while recapping some accomplishments from 2019. This plan also provides an annual update on the implementation of the Transit Strategy - the 10-year plan to modernize transit in Edmonton that was approved in 2017. 

The coming year will be filled with many exciting foundational changes. Every day, our work ties back to one simple goal - building a great transit service that more Edmontonians will want to use. We’re tackling this primary goal on many fronts. Through a combination of all new bus routes, more integration between our different services, fare structure adjustments, fleet improvements, and new security enhancements, we’re building a transit service that Edmontonians deserve and expect.

Priorities for 2020:

Safety and Security
ETS is continuing to make many safety enhancements. This includes adding more security staff, completing installation of bus shields, improving lighting on transit property, working to add text message functionality to our existing Transit Watch phone number, and learning more about the perspectives of women and girls through in-depth Gender-Based Analysis (GBA+). This particular analysis will involve engaging community groups to develop action plans for future safety enhancements. 

Bus Network Redesign (BNR) and On Demand Transit
In November 2019, Council approved the new bus network. In early 2020, the On Demand Transit pilot project for hard-to-reach neighbourhoods was also approved. The implementation of both is being postponed until mid-2021 due to the City's focus on the COVID-19 pandemic. This is a significant change. We want to make sure our customers are properly prepared and our staff are ready to help them navigate the new routes. 

Disabled Adult Transit Service (DATS)
Based on a three-year action plan approved by Council, we’ll continue to make service and technology enhancements to increase the reliability and efficiency of DATS service while improving the ability of DATS users to plan their travel needs.

Regional Smart Fare Electronic Payment System 
Progress continues toward an electronic fare payment system in 2020/2021. This system will not only give customers more payment options, but will also allow us to gather insightful data to further improve the system.

Electric Buses
In early 2020, we’ll be receiving our first electric production buses. These clean and quiet buses will be put into regular service in summer 2020. In total, ETS will be receiving 40 electric buses throughout 2020, and we’ll continue to take intentional steps to reduce our carbon footprint and support the City’s climate resilience goals.

Customer Journey Mapping
Throughout 2020, we’ll continue to learn more about our customers and their unique needs and points of view. This is critical work that will further our understanding of the customer experience, help us refine our service, and ultimately grow ridership. A big component of this will be our work on Gender-Based Analysis.

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