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An Emergency Communications Specialist in their work area.

Emergency Communication Specialists work in a fast-paced environment evaluating emergency calls and dispatching appropriate units.  They obtain crucial information, provide immediate instructions to caller and provide ongoing communications to Fire Rescue Operations.  

Their job duties include:

  • Receive, evaluate and prioritize emergency calls using fire protocols and deploy appropriate resources
  • Provide callers with pre-arrival and post dispatch instructions as per fire protocol
  • Provide communications, liaison services, operational support and interagency coordination
Recruitment

Applicants must have the following qualifications:

  • Grade 12 diploma or equivalent 
  • Current Emergency Fire Dispatch (EFD) Certification from the International Academies of Emergency Dispatch
  • Basic Rescuer CPR certification
  • An Emergency Response Communications Certificate from a recognized postsecondary institution, or a minimum of two (2) years experience in a major Communications Centre.
  • Hire is dependent upon a Police Information Check satisfactory to the City of Edmonton
  • Valid Alberta Class 5 driver's licence (or provincial equivalent)
  • The ability to provide timely, accurate and professional customer-orientated teamwork 
  • The ability to demonstrate general knowledge of street and road systems in Edmonton
  • The ability to operate the computer-aided dispatch system and related interface systems in a fast-paced work environment

If you would like to be a Emergency Communications Specialist:

  • Visit the city's job postings to ensure Emergency Services is currently recruiting. If Emergency Communications Specialist positions are posted, follow the posting steps to apply.
Training

Trainees initially work with Training Captain for the first 5 - 6 weeks learning our computer-aided dispatch, call evaluation, dispatching, station location and will complete weekly quizzes.  After successful completion the trainee will be assigned to a platoon and mentored by senior ECS. 

For More Information

Emergency Response Human Resources

Citizen Services
City of Edmonton
3rd Floor, 10351 96 ST
Edmonton ABĀ  T5H 2H5

Telephone

780-496-7872

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