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As of January 10, 2018, Deloitte, in partnership with Cenera Inc., was selected to manage the City's interim harassment and discrimination complaint process. They will:

  1. Receive inquiries and investigate formal harassment and discrimination complaints
  2. Provide recommendations for a new harassment and discrimination complaints process

This interim process will continue until a permanent process is introduced.

Submitting a Complaint

Employees wanting to submit a complaint should contact Deloitte directly:

Call toll-free: 1-844-298-6782
Drop off in person or mail:
2000 Manulife Place
Attention: COE Complaints
10180 101 Street
Edmonton, AB T5J 4E4

You will receive a response within 24 hours.

Deloitte will address your concerns and questions and advise you of the investigation and resolution process.

For matters that do not proceed to a formal investigation or do not fall under the scope of harassment and discrimination, other options will be discussed.


The City of Edmonton has made a commitment to employees to establish an independent, third-party process over the next 6 months to manage harassment and discrimination complaints.

Paula Drouin, with ADR International Group Inc., was contracted on a temporary basis to manage the process of complaints as of November 22, 2017 until the new firm was in place.

Paula will no longer receive complaints or inquiries. New complaints can be filed directly with the Deloitte team. However, if a complaint was lodged with Paula before January 10, 2018, she will continue to address the concern unless the employee has been informed otherwise.

All formal discrimination and harassment complaints received by Paula that were scheduled for investigation have been transferred to Deloitte.

For More Information

Harassment and Discrimination Complaints




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