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The City is creating an Action Plan (Corporate Accessibility Plan) to support carrying out Policy C602. The first 3-year plan will last from 2021 to 2024, and we will update on our progress over the three years. 

To review and advise on the proposed Accessibility Actions please visit Engaged Edmonton from November 23-December 7, 2020.

Accessibility Actions 2021-2024

Although these actions are identified to be included in the three-year plan, some actions require a long term phased-in approach for implementation. Progress of the actions will be assessed annually until the next three-year plan is published.

1. Recreation and Culture
  1. Review existing recreation publications, programs, and supports to assess how accessibility is included. (Examples include Rec Facility Guides, Leisure Access Program, etc.)

  2. Engage the Interagency Committee on Inclusive Recreation to consider the possibility of expanding their scope to address general accessibility issues, programs, services, and potential partnerships.
    Interagency Committee On Inclusive Recreation 

  3. Explore accessible programs that could be done with community organizations serving people with disabilities. Work with other groups to deliver adapted programming.

2. Infrastructure
  1. Develop a process to ensure accessibility and Universal Design lenses are applied throughout all stages and phases of projects.

  2. Use the City of Edmonton Access Design Guide as a reference tool. 

  3. Accessibility in a Winter City: Review frequency and prioritization of snow, ice, and windrow clearance in residential areas, at crosswalks and transit zones to facilitate safe movement through the community and access to basic transportation for people with physical disabilities.

  4. Explore policy changes that would prioritize snow clearance enforcement.

  5. Develop requirements to ensure barrier-free access is maintained during construction. This will include improving communication, safe access, and movement around construction zones considering people with varying abilities.

  6. Assess City-owned and operated spaces (e.g. buildings, transit centres, streets, parks) to understand the current state and inform prioritization of accessibility improvements (e.g. short, medium, long term). This will include exploring the feasibility and cost implications of an Accessibility Certification.  

  7. Review and update accessible parking design and maintenance practices. This will include exploring policy changes that would prioritize the enforcement of accessible parking.

  8. Review and update existing tools, guides, and resources to align with the City's commitments towards accessibility as per Policy C602, Administrative Directive, and Procedure.

  9. Ensure Universal Design principles are reflected in documents and processes used to deliver City Streetscape furniture and landscaping elements.

  10. Ensure capital budgets are developed to enable the planning and delivery of quality, universally accessible infrastructure.

3. Transit
  1. Conduct inclusive customer communications, public education, and outreach to prepare transit customers of all ages and abilities for the Bus Network Redesign.

  2. Review transit fleet specifications before purchase commitments or implementing changes to the current fleet (vehicles) to ensure that the needs of transit users with disabilities are considered. 

  3. Continuous improvement of the Ride Transit program to address customer feedback on complexity and ease of use.

  4. Improve Paratransit [Disabled Adult Transit Service (DATS)] operator training, including training for contract service providers.

  5. Improve Paratransit self-serve information and booking options.

  6. Paratransit service enhancements such as appointment time-based booking, and distance-based ride times.

  7. Improve communication with Paratransit users about DATS changes services, rules, features, customer tools, etc.

  8. Utilize the DATS Advisory Group to assess signage, pick-up locations, doors, facilities, loading and unloading zones, and bike lanes to ensure paratransit access and sites are accessible for both clients and DATS service providers.

  9. Explore the possibility of a centralized booking system for Vehicle for Hire (accessible taxis) and DATS.

4. Education
  1. Update the Measuring Up initiative to current standards and best practices and promote awareness. Link to Measuring Up.

  2. Advocate for the creation of buildings and public realm (surrounding built environment which includes streets, public squares, parks, walkways, etc.) that are not only well-designed, attractive, and safe but also accommodate people of all ages and abilities.

  3. Promote accessible services and programs already available for Edmontonians.

5. Communication
  1. Improve information resources on Public Washrooms by including locations of barrier-free washrooms in various communication methods.

  2. Reinforce and enhance safety and security measures that are in place throughout the transit system with continuous public communications.

  3. Develop training resources focused on accessible services in communications delivered by the City of Edmonton (e.g. conducting an accessible live stream)

  4. Provide sign-language interpreters for City of Edmonton news conferences.

  5. Improve information/signage (e.g. posters/pamphlets) to ensure communication material is highly visible, interpretive and uses plain language. This means more accurate translation when translation tools (e.g. Google Translate) are used.

  6. Build a process to incorporate accessibility standards in web pages, social media, design guides, and brand guidelines.

  7. Use a colourblind proofing tool to preview the effects colour blindness may have on a design.

  8. Check designed products against Canadian National Institute for the Blind’s Clear Print Accessibility Guidelines. 

  9. Use iconography and visual cues when appropriate to help reinforce messages to enhance comprehension.

  10. Use title case for multi-word hashtags in social media posts to ensure compatibility with screen readers.

  11. Where PDFs are the only option on web pages (legislated), include a high-level synopsis in text on web pages containing dense PDFs.

  12. Improve City signs and wayfinding signage by developing a Sign Design Guide which ensures accessible signs.

  13. Establish a list of accessible services and programs by creating a centralized online location for all accessibility information on the City website including a listing of the publications, adaptive recreation, programs, and services available to citizens (

6. Waste Collection
  1. Implement an update of the Assisted Waste Collection program during the Edmonton Cart Rollout project in 2021, and associated public awareness tools to prepare current and potential  customers with mobility-related disabilities program details before and after the implementation of the Edmonton Cart Rollout project and the updated Assisted Waste collection program

  2. Signage and education materials used and/or displayed for waste collection programs and services need to ensure material is highly visual, interpretive, and inclusive of other languages

7. Workplace Culture
  1. Provide training to City staff on Universal Design involving citizens with lived experience of disability, to support staff to use an accessibility lens in their work

  2. Ensure customer service standards, practices and procedures consider the needs of people with disabilities

  3. Offer disability and accessibility awareness training to all City staff to support them in identifying barriers and working towards preventing and/or removing them

  4. Promote and encourage training about physical and mental disabilities across the City of Edmonton

  5. Review job-specific training for front line staff to ensure that training includes content on disability awareness

  6. Establish performance measures for ongoing evaluation/evolution of accessibility standards to improve City programs and services

  7. Educate recruitment staff to improve accessibility of the recruitment process

8. Community Engagement
  1. Create a checklist of elements/best practices that support the planning and facilitating of a public engagement event to ensure that it is accessible to all users. It would include: availability of appropriate accommodations/services providers  (eg. sign language interpreters, translators), content boards with large text, appropriate documentation, and materials, accessible locations (e.g. site and the venue), ensuring any documentation that is sent to the invitees and/or supplied during the event is accessible, ongoing engagement with persons with disabilities (staff and citizens) and front line staff to capture barriers and opportunities for improvement.

  2. Increased options to provide feedback on accessibility concerns through 311.

  3. Initiate citizen user panels of residents with a range of disabilities to provide feedback and guidance regarding accessibility for current and proposed transit services, programs, and features. 

9. Edmonton Elections
  1. Edmonton General Elections information sessions will be offered virtually

  2. Partner with subject-matter experts to support the development and delivery of accessible election participation opportunities — vote, work, run 

  3. Ensure plain language for Edmonton General Elections materials (unless legislatively prescribed)

  4. Apply GBA+ lens to the development of Edmonton General Elections processes and procedure

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