Small businesses are important to Edmonton. About 95% of the businesses in Edmonton are small businesses. They make up a significant part of our local economy and contribute to the vibrancy and vitality of our city. They are key to the success of urban destinations that serve residents and visitors in one of Edmonton’s 13 Business Improvement Areas.
Let’s Talk Small Business will feature John Young, a consumer behaviour specialist, who will share how to create remarkable customer service experiences. Using examples of successful economic placemaking Mr. Young’s presentation will reveal “ why they work” and how to create positive experiences for pedestrians and shoppers alike. His insights will be especially interesting to the general public, professionals and small business owners who care about the experience of street oriented shopping in our urban areas around Edmonton.