City Policies are Council statements that set standards of performance for the City as a whole, and guidelines for the manner in which City initiatives and activities will be carried out. They are outward-facing in that they relate to interactions between the City (and entities representing or working on behalf of the City) with the public and with entities outside the City.
Policies are approved by City Council and maintained by the Office of the City Clerk.
Directives and Procedures
Administrative Directives and Procedures are instructions that City employees must adhere to when performing their duties on behalf of the City. They are inward-facing in that they guide the behaviours of internal staff, contractors and consultants.
Administrative directives are approved by the City Manager and maintained by the Office of the City Clerk in cooperation with the relevant business areas.
Provide philosophical guidelines that must be applied when making decisions
Define terms staff must understand in order to follow the directive and its related procedures
Apply to staff in more than one department
Identify the legal authority by which staff are required to follow the directive
Direct staff to related procedures, manuals, guidelines, standards or other attachments related to that particular administrative directive
Identify the assignment of responsibilities and the specific steps employees need to follow in order to accomplish certain tasks
Direct staff to relevant forms and manuals required to complete the steps outlined in the procedures