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Please be advised that we are currently experiencing a high volume of submissions which is affecting our processing time.  We ask for your patience and understanding at this time.

For pothole claims, please refer to Pothole Damage Claims before submitting your claim.

In order to start an injury or property damage claim with the City of Edmonton, complete the following form and a Claims Management Adjuster will be in contact with you to follow-up on your submission.

For completion by a party claiming the Municipality is responsible for damages to their property or person. 



Nearest Intersection

Street Address

When and to whom was the damage or injury first reported to the City of Edmonton?

Witness Information:

For Claims Involving City Buses:
If you have not yet talked to an ETS representative, call 311 or 780-442-4311, or call 780-496-4567 if a DATS vehicle was involved.

For Claims Involving City Vehicles:


Once you choose 'Submit' you will need to review your responses before you 'Confirm' and send this form.  At this point, you will have the option to make a correction, to print the page or to confirm and send.  After choosing 'Submit', scroll through your responses to the bottom of the page and if your information is correct, choose 'Confirm'.

Please note that if you do not 'Confirm' in the next step, your form will not be completed and the City of Edmonton will not receive your submission.

For More Information

Claims Management



Fax 780-496-5149

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