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About the Branch

The Talent Management and Support Services Branch provides comprehensive strategies, programs, services and consultation to meet the needs of and support the City’s exceptional people resources. This is done through a focus on attracting, developing and retaining a diverse, engaged, innovative and skilled workforce to build a great city.


Talent Management and Support Services serves the City of Edmonton organization with the objective to develop and implement HR strategies that will attract, develop and retain a diverse, engaged, productive and talented workforce.

Branch Organization

Corporate Safety & Disability Management

Corporate Safety and Disability Management develops programs targeted at preventing employee injury and illness, adjudicates short-term disability claims, manages modified work programs, leads the City’s responsibilities with respect to Duty to Accommodate legislation and provides expertise in occupational illness and mental health. This area also supports the Corporate Occupational Health and Safety (OHS) Steering Committee, its three-year OHS Business Plan and has a significant regulatory and compliance responsibility.

Service Standards

This program seeks to meet or exceed WCB reporting timeframes and to reduce WCB premium rates per $100 (2012: $1.37, 2013: $1.28 and 2014: $1.17).

Employee Service Centre (ESC)

The Employee Service Centre (ESC) ensures all City employees are paid, benefit coverages are in place and pension plans are administered in accordance with related collective agreements, legislation and policies. The ESC also manages the retention of employee records.

Service Standards

This program manages the production of bi-weekly payroll 100% on-time for all City employees, as well as monthly payroll for Firefighter and Police Pensioners, City Police and Library Board Members. In addition, service standards include completing all statutory filing of documents on time, managing employee records and 100% compliance to regulatory requirements.

Enterprise Learning

Enterprise Learning manages the School of Business and is responsible for enterprise-wide training related to supervision, management, leadership and corporate competencies. In addition, the School of Business provides mandatory training for all employees, as well as enhanced training opportunities for those seeking to advance. Learning takes place in a variety of forums including formal classroom settings, online and through various work experiences. The section also manages the City Succession Management Program. 

Service Standards

The service standards for this program include full completion of mandatory corporate training, expanding upon blended learning opportunities across the City, a single repository of training (including compliance training) and an increase in targeted employee competencies. 

HR Consulting & Systems

The HR Consulting and Systems program modernizes the HR Business through implementation of initiatives outlined in the Human Resources Information Technology five-year roadmap, as well as through the provision of both labour relations and classification consultation.

The HR Business and Analytics team supports strategic decision-making in the organization through HR data management and reporting. The Total Compensation team manages the internal classification system as outlined in collective agreements, leads pension and benefit policy development and monitors the external environment through market competitiveness studies.

Labour Relations works collaboratively with management to resolve workplace disputes in a manner that is consistent with the Working Relationship Agreement and delivers Supervisor 101 training, to assist leaders with optimizing employee and team performance.

Service Standards

Service standards include maximizing the use of technology, HR data and the availability of systems to support strategic decision-making and the effective delivery of HR programs and processes.

It also includes the negotiation, application and governance of Collective Agreement articles and the Management Administrative Guidelines. In addition, consultation and support is provided to management on employment, compensation and classification-related matters.

Given the organization’s commitment to the Working Relationship Agreement, this program requires its employees to be ambassadors for collaborative union/management relationships and interest-based problem solving. 


The Recruitment team provides consultative services to hiring managers and candidates in order to attract, hire and retain a diverse, engaged, innovative and skilled workforce. This area develops relationships with external organizations and uses innovative social media practices to source potential employees. It also provides a fee-for-service program of temporary administrative staff for City departments. In addition, the Strategic Advisors work as trusted advisors on extremely confidential matters directly with the General Manager, Branch Managers, and Management Teams. Their advice guides all aspects of HR planning and strategy development for the City's client departments.

Service Standards

Service standards include turnover in the first six-months of employment, candidates hired from diverse backgrounds compared to the Edmonton labour market, staff support requests filled by the required date.


Map of Suite 300D, 3rd Floor 10200 102 Avenue NW
Suite 300D, 3rd Floor 10200 102 Avenue NW
Edmonton, Alberta

For More Information

311 Contact Centre

Online Contact 311 Online

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555

Employment Office General Information Line

Talent Management and Support Services Branch
Employee Services
The City of Edmonton


780-496-7872 or 780-496-7831


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