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Branch Mandate

Development Services helps to build a great city by guiding and making decisions on behalf of the residents and businesses who are investing in Edmonton’s growth and development. This may include building a new high-rise, renovating an existing house or opening a new business.

Through every development, building and licence approval, we work with applicants and partners to build the envisioned future of a livable, safe and sustainable city.

Branch Reports

The Development Services 2016 Annual Report (35MB) highlights key initiatives and accomplishments, and includes a range of performance measures. 

The Development Services 2016-2018 Strategic Plan outlines the specific goals, objectives and actions that will guide our work for that period.

Branch Organization

Business Strategy & Operations

Business Strategy and Operations works behind the scenes to provide analytical, financial, marketing and strategic planning support for all branch services. The section works collaboratively with internal and external partners to support process and technology improvements, staff development and positive client relations.

Business & Vehicle for Hire Licensing

Business Licensing and Vehicle for Hire works with businesses to encourage safe
and responsible business practices. This includes issuing business licences and providing training, advice and information sharing related to operating a business in Edmonton.

The section works closely with taxi, limousine, shuttle and private transportation providers to promote safe and accessible transportation options for citizens.

Development Coordination

Development Coordination works with various City branches, utility agencies, developers and landowners to coordinate the development of land into serviced lots.

The section negotiates and coordinates Servicing Agreements, which provide for the construction of municipal infrastructure, such as water mains, storm and sanitary sewers, roads, sidewalks, curbs and gutters, power and more.

Development & Zoning Services

Development and Zoning oversees all planned development in Edmonton and makes decisions to ensure that Edmonton’s built form reflects City priorities related to livability, safety and sustainability.

This is done by reviewing and issuing development permits for all new construction, renovations and changes to building use; updating the Zoning Bylaw; monitoring and enforcing Zoning Bylaw compliance; and providing customer assistance related to construction and development activities.

Edmonton Service Centre

The Edmonton Service Centre provides a wide range of services to residents, businesses and industry representatives through a number of channels: in-person, phone, mail/email, online and 311 referral.

A professional team committed to STAR service ensures licences and permits move efficiently through each stage of the City’s process, including: application intake, review and approval; inquiries; payments; records management.

Safety Codes, Permits & Inspection Services

Safety Codes, Permits and Inspections contributes to a safe built environment by auditing and advising building, mechanical and electrical work. The section monitors and enforces compliance of new construction with all applicable safety codes and energy regulations, ultimately promoting safe and energy efficient construction and buildings.

Building Edmonton Newsletter

Stay connected and get the latest Development and Safety Codes, Permits and Inspections policy and process updates sent right to your inbox.

Edmonton Tower

Map of 10111 104 Avenue NW
10111 104 Avenue NW
Edmonton, Alberta, T5J 0J4

For More Information

Edmonton Service Centre

2nd Floor, 10111 104 Avenue NW
Edmonton, AB  T5J 0J4

Hours of Operation
Monday to Friday
8am to 4:30pm


In Edmonton: 311
Outside Edmonton: 780-442-5311


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