Community & Recreation Facilities

Customer Relationship Management is the first direct contact for current and future customers.

The section is responsible for customer services at the front counters of facilities, facility bookings and rentals, liaison with various sport users including user committees, high touch booking services at various facilities and attractions, program registrations at facilities, the Leisure Access Program, Corporate and Community Wellness, and brokering new revenue opportunities through advertising sales and sponsorship.

The section also develops business analytics that assist the branch in developing strategies and reviewing business cases related to new projects or opportunities.

This section coordinates the delivery of City services for festivals and events, making it easier and less time-consuming for organizers to obtain appropriate permits and access to other services they might need.

From major events to fundraisers and community celebrations showcasing our city’s dynamic arts and cultural scene, the Festival and Event Liaisons at Civic Events and Partnerships help to ensure these events run safely and smoothly from start to finish.

In addition, the section provides sponsorships to organizations hosting major events in Edmonton that promote and enhance our city’s profile and reputation provincially, nationally and internationally.

This section is responsible for the overall operations of Commonwealth Community Recreation Centre, Commonwealth Stadium, and Joe Clarke Athletic Grounds.

This includes overall planning and operations support for Edmonton Eskimos and Canadian Football League games, and all concerts, international soccer games, and other major events occurring in Commonwealth Stadium or Joe Clarke Athletic Grounds.

The Arena Operations Team leads, manages, and coordinates operations at indoor arenas for ice and non-ice activities.

The section also provides long term strategic planning, leadership and technical operations support for branch-wide emergency preparedness and safety programs.

This section is responsible for operating and managing the Edmonton Valley Zoo and the John Janzen Nature Centre.

With the primary focus on conservation, these attractions provide an enriching and educational experience for Edmontonians and tourists.

The Heritage Facility Operations unit includes responsibilities for the City Archives. The City Archives team works with the City Clerk’s Office to manage the archival preservation aspects of the overall Records Management system, identifying City and private records of enduring historical value and ensuring public access to these records. This group liaises with the Edmonton Historical Board, providing support for the Board’s plaque and recognition rewards program and its role in the City’s Heritage Resource Management Plan.

This section also manages operations at Prince of Wales Armouries, Northgate and Central Lions Seniors Centres, and the Artifacts Centre.

This section is responsible for all leisure centre and outdoor pool operations, with the exception of the Kinsman Sports Centre and Commonwealth Community Recreation Centre. These facilities serve as community hubs, bringing people together in welcoming and vibrant settings. This section also manages aquatic program service delivery areas including focused effort on aquatic public education and awareness.

Programs and Events aims to enrich quality of life and provide personal growth and development opportunities across all age groups through a wide range of programs, events and services. This section is responsible for city-wide physical activity and leisure experiences as well as art, nature and history experiences and operations for the Kinsmen Sports Centre, John Walter Museum, and the City Arts Centre.

This section provides service operations for the City’s river valley parks and ravine system. This includes maintenance of formal trails year-round and support for the growing numbers of festivals, arts, cultural, and major sporting events held in these parks. Horticultural Facilities operate the Muttart Conservatory, Riverside and Rundle Golf Courses, Victoria Golf Course and Driving Range, and Municipal Cemeteries. This section also provides branch-wide coordination of Environmental Management / Enviso and Fleet Services.

This section is responsible for the overall management of facility and site operations at:

• Terwillegar Community Recreation Centre
• Clareview Community Recreation Centre
• The Meadows Community Recreation Centre.