The Engagement branch is the widest entry point for the people of Edmonton to tell us what they need, how they feel and what they’re thinking. In this Branch, the staff of 311 politely and swiftly answer questions from the public and ensure action is taken on their requests.
The Council Initiative on Public Engagement comes to life through dozens of public engagement sessions each quarter, and our public engagement advisors connect with Edmontonians to hear their voices so that their perspectives can be understood and reflected as we make decisions about all the ways we build their city.
Through the integrated Service Centre, Edmontonians are served by staff processing payments for city services in addition to navigating taxation needs, issuing pet licenses, and processing parking permits. Lost something on the bus ride home? No need to worry—this section collects and returns lost items through its Lost and Found counter.