There is no formal dispute or appeal process for the snow/ice clearing invoice. Files will be reviewed on a case by case basis,  please review the criteria and submit the request form.

Acceptable Dispute Examples
  • I have receipts from my own contractor for the snow clearing and require details on the snow clearing
  • I am the property owner and require more information to provide to my tenant on the snow clearing charges
  • I just purchased the property and received an invoice for snow clearing before I had possession
Non-Acceptable Dispute Examples
  • The cost is too high and not reasonable
  • I was out of town and had someone looking after the place who failed to clean my sidewalks
  • Hard packed snow on the sidewalk is safer than cleared to the cement
  • I didn't receive a warning, otherwise I would have cleared the sidewalks
  • I didn't know I was responsible for snow clearing on the side sidewalk, only for in front of my home (corner lot)

FOIP Statement
Your personal information is collected in accordance with 33(c) of the Freedom of Information and Protection of Privacy (FOIP) Act. Your name, address and contact information may be used to review your snow clearing charges and to contact you in regards to your review request.  This information is protected by the privacy provisions of the Act. If you have any questions about the collection and use of your personal information, contact the Complaints & Investigations Section Director, at Versa Commercial Centre, 201, 9304 - 41 Avenue, Edmonton, AB T6E 6G8 or by phone at 780-496-5221.