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The building and mechanical services user manual provides more specific and detailed instructions on using this system.

Sign in to online permitting

How do I register to use the Internet Online Permitting System?

Heating, ventilation, plumbing, gas or sewer contractors register using the Application for Online Permitting for Mechanical Contractors.

Electrical contractors can register using the Application for Online Permitting for Electrical Contractors.

Building contractors can register using the Application for Online Permitting for Builders.

Sign the completed form and return to:

Edmonton Service Centre
2nd floor, 10111 104 Avenue NW
Edmonton, AB T5J 0J4

Fax: 780-496-6054

Once your account is created, a City of Edmonton representative will contact you with your account code and password. Remember to change your password when you first sign in to the system.

Updated online electrical permit system:

An updated Online Electrical Permitting system is now in operation. With this system, electrical contractors can apply and pay for a new electrical permit (both residential and commercial), as well as book inspections.

Electrical contractors can learn more details about using the updated online permitting system by downloading the Electrical On Line Manual.
(Note: you must be a registered user to use the online system)

Are there any charges for using the Internet Online Permitting System?

No.   The City of Edmonton does not charge you for establishing an account or for using the Internet Online Permitting System.

If I am the sub-contractor on a house combo or a multi-family rowhousing permit, do I need to apply for a separate sub-contractor permit?

No. The builder's house combo or a multi-family rowhousing permit covers the sub-contractor's work. You do not have to pay permit fees because the builder has paid for all of the sub-contractor's permits. (Plumbing, Gas, HVAC, Electrical).

If you are defined as the sub-contractor on the builder's house combo or multi-family rowhousing permit, you are able to schedule your firm's inspections using the Online Permitting system. If you can not find the permit, check whether the builder informed the City of Edmonton that your firm is the sub-contractor listed on the permit.

Do you need an address before a permit is issued?

Yes. However, occasionally a House Permit is issued without an address. In that situation, please provide any information you have about the address in the inspection description.

 

I’ve submitted a permit application on the Internet but then encountered system difficulties. I don’t know if the application was accepted. Is there anyway to double-check if the application was processed?

You can check whether or not the application was submitted twice by doing a Permits Inquiry with an appropriate date range. If you did submit a permit twice, you will pay two sets of permit fees. If you need to have the excess charge corrected, call the City of Edmonton Call Centre at 311.

I can’t find my permits when I search using Permit Inquiries.

Double-check which permit category tab was selected: HVAC, Plumbing and Gas, House Combo, Multi-Family Rowhousing or Accessory Building.

You can use Permit Inquiries to see your firm's permits by each of these categories, but you cannot search all five types of permits at once.

 

I can’t find my permits when I search for House Combo permits using Permit Inquiries

After applying for a House Combo or Rowhousing permit the Development Services Branch keys the information into the system - the initial set-up of a permit can take from two to five business days. You can then use Permit Inquiries to determine the status of a particular permit.

If more than six business days have elapsed and you still can not find the permit on the Online Permitting System, phone the City of Edmonton Call Centre at 311. The permit may have been assigned the wrong customer identification. To minimize the possibility of error, please note and use your firm's Posse Customer ID number on the application forms.

When if I need to find a commercial combination permit number I find that the address search does not work. However, if I search by the permit number, I can find the information. Shouldn’t both searches provide the same information?

No. Both types of searches access the same information. However, when you use Permit Inquiries you only have access to the permits that your firm has raised, or those House Combo or a Multi-family Rowhousing permits where your firm is defined as the sub-contractor. Try searching for the permit using the Status selection criteria, or the application date range selection criteria.

There is the possibility that the system stores a more current version of the address as introduced by Sustainable Development.

I want to see more than just the inspection status; I would like to have access to more information during the development approval steps. I would also like to know who is reviewing our application, so I can phone them and find out if any issues exist.

For example, if I see that the permit status is ‘More information needed', I would like to click a tab to determine exactly what information is required.

To find out what information is missing, use Permit Inquiries to find the permit and the permit status. Click the Details check box then click the Notes tab. The particular information needed is displayed. If you need more assistance, call City of Edmonton Call Centre at 311.

 

Can I do a legal address search?

Yes. Legal address searches are provided by the City's interactive map service. Select Legal Description, then search by Plan No. and Block (specify the legal address of interest).

Can I search for the address of any permit?

Yes. You can search all permits provided by the City's interactive map service. Enter the Time Period (specify the date range of interest), Area (specify the neighbourhood of interest or city wide), and Applications Type.

I don’t know the permit number or application date. But when I key the address I can’t find the permit. What is going wrong?

Check that you keyed the named addresses in capitals. And check that you are not providing the quadrant. If desired, you can key ST or AVE rather than STREET or AVENUE.

 

After I submitted a permit, I discovered that I keyed a field incorrectly. Or, permit conditions have changed, and the data that I originally provided is no longer accurate. How do I update the information that is no longer correct?

You can use the Internet Online Permitting System to correct much of the information provided during the original application. The fields that you are able to update include My Project Ref, Project Name, Job Site Contact, Job Site Phone No, Owner/Occupant, Owner/Occupant Phone No, Installation Description, # Appliances, Plumbing Service, Gas Service, and Private Sewage Disposal System.

To update the information:

  • Find the permit using Permit Inquiries
  • Check the Details checkbox on the permit listing,
  • Check the Permit tab,
  • Provide the correct information,
  • Click the Submit button.

You are not able to update every piece of information collected on the original application. The fields that determine the type of inspection and fees cannot be modified. If the field you need to change cannot be modified on Internet Online Permitting, call the City of Edmonton Call Centre at 311.

 

How do I ensure that our firm does not pay for the permit if the builder has already paid the sub-contractor’s permit fees?

You do not need to apply for a separate heating and ventilation permit or a separate plumbing and gas permit for a builder's house or multiple family row-housing permit. However, you must apply for separate ‘attached' heating and ventilation permits, or separate ‘attached' plumbing and gas permits for a builder's commercial building permit. If you specify the correct information, fees will not be levied.

To ensure you don't pay for the permit, you must first specify the 'Permit Type' as Commercial, and the 'Permit For' as either Combo Mechanical Installation or Combo HVAC Installation, depending on whether the ‘attached' permit is for mechanical work or for heating and ventilation work.

In order for your heating and ventilation permit or your plumbing and gas permit to be ‘attached' to a building permit, enter the builder's building permit number in the Commercial Combo Permit No. field. When keying the permit number, you must key the eight-digit permit number, the dash and the three-digit extension. For example: 13402712-001

If you correctly specify the Permit Type, Permit For and Commercial Combo Permit No. on the Permit Application screen, no fees are assessed.

 

How does the system calculate the permit fee?

The system uses the information that you key on the New HVAC Permit screen or on the New Plumbing and Gas Permit screen to calculate the fee.

  • When you select the Permit Type ‘Residential', a residential fee is assessed. When you select the Permit Type ‘Commercial', a commercial fee is assessed.
  • When you select the Permit For ‘Gas and Plumbing' on the New Plumbing and Gas Permit screen, both the gas and the plumbing fees are assessed.
  • When you provide a Commercial Combo Permit number (the builder's building permit), and select the Permit Type ‘Commercial', and select the Permit For ‘Combo HVAC Installation', no HVAC fees are assessed.
  • When you provide a Commercial Combo Permit number (the builder's building permit), and select the Permit Type 'Commercial', and select the Permit for 'Combo Mechanical Installation', no plumbing or gas fees are assessed.
I am a sub-contractor working with a builder on a Commercial or Industrial project. When I submitted a permit application, a fee was assessed. I should not have been charged because the builder already paid the permit fees. How do I obtain a refund?

You may have overlooked entering the Commercial Combo Permit No. (the builder's building permit), the Permit Type ‘Commercial' and the Permit For ‘Combo HVAC Installation' or ‘Combo Mechanical Installation' on the New Permit screen.

To have the fee reversed, contact the City of Edmonton Call Centre at 311.

 

I would like to use the Online Permitting System, but I do not want to pay online using Visa or MasterCard. Do I have any options?

All online permit applications must be paid for online using either Visa or MasterCard. At this time, debit services and other credit card services are not supported .

If you do not wish to pay online, you can apply and pay at the downtown office:

Edmonton Service Centre
2nd Floor, 10111 104 Avenue NW
Edmonton, AB
T5J 0J4

 

When I pay online, do City employees see my credit card number? Is my credit card number stored on the City's files?

No. When you pay online, the City cannot access your credit card number and the number is not stored in the City's files.

 

When I pay online, the email receipt shows the payment date and time in Pacific Standard Time. Why is the payment time not reported in Mountain Standard Time?

Beanstream, the City's Internet credit card payment provider, is located in British Columbia. All receipts, credit card records and banking transactions are recorded in Pacific Standard Time.

Why must I provide the cardholder name and e-mail address?

The system sends the receipt to the e-mail address that you provide. This is your proof of payment. The City uses the cardholder name when there is a need to trace a credit card transaction because the City does not have access to your credit card number.

 

My credit card payment was declined. What can I do?

Check that your credit card number and expiry date are correctly keyed. If the problem persists, check with your credit card company. The City is unaware of the reason for the decline. It may help to print the Transaction Declined screen.

If your card was declined, your permit remains in the 'New' status, and inspections can not be scheduled. Until the credit card payment problem is resolved, payments must be made through the downtown office.

Edmonton Service Centre
2nd Floor, 10111 104 Avenue NW
Edmonton, AB
T5J 0J4

When a credit card payment is declined, a receipt is not prepared. No message is sent to your email account.


 

After I paid for the permit, the following warning was displayed: ‘The page contains both secure and non-secure items. Do you want to display the non-secure items? Yes or No’. Do I answer Yes or No?

Select Yes. The system will then display the approval panel. If you select No, the system will display the decline panel even though the approval panel was selected.

 

It seems that often the City modifies an address after the permit is issued. So when I request an inspection, I am using obsolete addresses. How do I know if an address change has occurred?

This is particularly a problem when the unit numbering of a multiple family rowhousing complex changes. Sometimes the inspection results are defined against the wrong unit.

If inspections and unit numbers are mixed up, contact the City of Edmonton Call Centre at 311.

If you hear that address changes have occurred, you can ask the Development Officer for a copy of the official row housing addressing plan. Using the Online Permitting System, you can search for a permit by specifying the permit number, the address, or a permit application date range. The Online Permitting System always returns the current correct address.

If you don't know the correct address, you can find the address of the lot by using the City's interactive map service.

http://maps.edmonton.ca

  • Enter
  • Locate
  • Neighbourhood (select the neighbourhood of interest)
  • Redraw Map
  • Now move the cursor to the lot of interest. The correct address is displayed.

The City's interactive map service displays the location of the permit on the City of Edmonton map. Go to:
http://maps.edmonton.ca

  • Enter
  • General
  • Development Application (select the date range and permit type of interest, and find the permit of interest)
  • Create Map

The system will display the location of the permit on the address.

If my company is not the only sub-contractor on the building permit, will I be able to see the inspection results of the other firms?

Each sub-contractor requires a unique permit that is ‘attached' to the builder's building permit. With the creation of separate ‘attached' permits, the system can protect the privacy of your information. You ‘attach' your permit to the builder's by keying the builder's building permit number in the Commercial Combo Permit No. field on the Permit Application screen.


If you are a sub-contractor working under a builder's House Combo or Rowhousing Permit, you do not need to apply for separate ‘attached' heating and ventilation and plumbing and gas permits. In this case, the system protects the privacy of your information by only allowing the contractor to see their discipline's inspection results.

 

Our firm has two companies. Will I be able to submit inspections for either company from one account?

No. You will need a separate Online Permitting System account for each company.

If you cannot find all of your permits on the Online Permitting System, there is the possibility that some of your permits are assigned to alternate customer identifiers. If more than six business days have elapsed since the application was submitted to Sustainable Development, and you still cannot find the permit on the Online Permitting System, please phone the City of Edmonton Call Centre at 311. To minimize the possibility that the wrong customer identifier is used, provide the numeric customer identifier on your house combination applications.

Why are plumbing and gas, and heating and ventilation inspection descriptions shown on the House Combo Inspection and Multi-Family Rowhousing Request screen?

You request inspections according to the main permit type. For example, you select the House Combo or the Multi-Family tab whenever you need to request a mechanical or heating and ventilation inspection for work performed under a house combination or a multi-family combination building permit. To request an inspection for a Commercial Combo permit, the contractors would select either the Plumbing and Gas tab or the HVAC tab.

 

Can I book a final building inspection before a final plumbing and building and heating and ventilation has occurred?

Yes, you can request a final building inspection before the final heating and ventilation and final plumbing and gas inspections. Each contractor is responsible for requesting their discipline's inspections.

I have scheduled a future-dated inspection and now wish to adjust that date. What should I do?

If the inspection is scheduled within two business days, call the City of Edmonton Call Centre at 311 to reschedule.


If the inspection is scheduled more than two business days away, you are able to adjust the dates yourself.

  • Use Permit Inquiries to find the required permit,
  • Check the Details checkbox,
  • Select the Inspections tab,
  • Specify the new date in the Inspection Date entry box,
  • Click the Submit button.
I am a building contractor. My sub-contractors are unable to use the Internet to schedule inspections because their firms were not identified on the original application. Can I use the Online Permitting System to fix the sub-contractor list?

No. When you need to correct the sub-contractors that are assigned to a permit, call the City of Edmonton Call Centre at 311. In order to avoid this situation, please use the application forms for each permit and ensure the sub-contractors' names or customer ID numbers are filled in.

 

I scheduled an inspection for the following workday, but the inspection did not occur. What went wrong?

Development Services, on a ‘best efforts' basis, attempts to provide the requested inspections on the next business day. Sometimes a given day's workload is too high, and some inspections must be re-scheduled.

I have to key the same contact name and phone number on many inspection requests. Is there a way the system can replicate the name and phone number automatically?

You can use the keyboard shortcuts CTRL C to copy a field from an existing entry box, and CTRL V to paste that field to the new entry box. This should simplify the keying of the longest field.

I want to schedule an inspection but the system will not process the request.

First, confirm that the permit status is Issued. If the status is not Issued, confirm whether or not the permit fees have been paid. If the permit status is Issued and if the fees have been paid, report the problem to the City of Edmonton Call Centre at 311.

For a house combo or multi-family rowhousing permit, the system allows the footing and foundation inspection, all heating and ventilation inspections and all plumbing and gas inspections to occur at any point. However, the system expects that the House Combo or Multi-family Rowhousing framing inspection, insulation/vapour barrier inspection and final building inspection can only occur once the permit status is Issued.

For accessory building permits, heating and ventilation permits, and plumbing and gas permits the status must be "Issued" before you can request an inspection .

I have not changed my account or password, but I cannot sign-in.

Check that you have selected Caps Lock when you are keying the account and password.

Sometimes the Internet back tab will allow you to go back into the Online Permitting system, even after you have signed off. For security reasons, this should never occur.

The forward tab and back tab are features of the Internet user interface. In order to protect the confidentiality of your information, we recommend that you end the Internet browser session when you are finished working on the Online Permitting System so that the back tab is not active.

 

Who do I contact to register to use this service?

You can call the City of Edmonton Call Centre at 311.

 

If I do not want to use the web service, how do I apply and pay for permits?

Applications can be processed in person at

Edmonton Service Centre
2nd Floor, 10111 104 Avenue NW
Edmonton, AB
T5J 0J4

 

How can I provide feedback?

If you have a question or comment on Internet Online Permitting, you can call the City of Edmonton Call Centre at 311 or send an email to developmentservices@edmonton.ca.

For More Information

Edmonton Service Centre

2nd Floor, 10111 104 Avenue NW
Edmonton, AB  T5J 0J4

Hours of Operation
Monday to Friday
8am to 4:30pm

Telephone

In Edmonton: 311
Outside Edmonton: 780-442-5311

Email developmentservices@edmonton.ca

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