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A Vehicle for Hire Dispatch Licence is issued to a company or a person that dispatches vehicles for hire.

A person with a valid City of Edmonton Vehicle Licence for a taxi, accessible taxi, limousine, shuttle, or Private Transportation Provider may also decide to operate independently and dispatch themselves.

Applications for a dispatch licence must be made in person at the Edmonton Service Centre, 2nd floor, 10111 104 Avenue NW, Edmonton, AB, between 8am and 4pm.

If your business is located in Edmonton, ensure the location is zoned to allow your business to operate at that address, before applying for your licence.  

Taxi Dispatch

How to apply

Please submit the following:
  • Application Form
  • Application Fee
  • Incorporation documents (if you are a corporation)
  • Declaration form that you will be dispatching taxis and will have at least one accessible taxis available for dispatch at all times

City staff will confirm and indicate to you if you require additional permits, like a development permit, before your business can begin operating.

Responsibilities

A Taxi Dispatch company is responsible for keeping all records:
  • of each trip completed by the operating vehicles
  • of verbal notices of refusal provided to the dispatcher
A Taxi Dispatch company must ensure that every vehicle has the following:
  • an operating meter and top light
  • the appropriate colour associated with the dispatch company
  • the dispatcher’s name or company logo, telephone number, and vehicle unit number are displayed on the exterior of the vehicle
  • a valid meter accuracy certificate that is accessible and available to a passenger or bylaw enforcement officer upon request
Transportation Network

How to apply

Please submit the following:

City staff will confirm and indicate to you if you require additional permits, such as a development permit, before your business can begin operating.

Responsibilities

A Transportation Network Company (TNC) is responsible for keeping all records:

  • that are required by drivers, such as a provincial Class 1, 2, or 4 operator’s licence, Police Information Check, and for their vehicles, such as a provincial Class 1-55 registration certificate, and proof of valid insurance policy. These will be periodically audited by the City.
  • of each trip completed by the operating vehicles
  • of verbal notices of refusal provided to the dispatcher

A TNC should provide valid Province of Alberta Transportation Network Company (TNC) Certificate of Approval to the City on a yearly basis.

A TNC operating with 51 or more vehicles (or associated vehicles) is required to pay to the City a $0.30 fee for each trip. This fee is collected on a schedule by the City every 3 months. See Section 44(3) of Vehicle for Hire Bylaw 17400 for more details.

Limousines, Shuttles, Private Transportation Providers Dispatcher

How to apply

Please submit the following:
  • Application Form
  • Application Fee
  • Incorporation documents (if you are a corporation)
  • Declaration form stating which types of vehicles (limo, shuttles, and/or private transportation providers) will be dispatched

City staff will confirm and indicate to you if you require additional permits, like a development permit, before your business can begin operating.

Responsibilities

A limousine, shuttle, or private transportation provider company operating with 51 or more vehicles (or associated vehicles) is required to pay to the City a $0.30 fee for each trip.

This fee is collected on a schedule by the City every 3 months. See Section 44(3) of Vehicle for Hire Bylaw 17400 for more details.

 

For More Information

Vehicle for Hire Licensing Information

2nd floor, 10111 104 Avenue NW
Edmonton, AB
T5J 0J4

Telephone

In Edmonton: 311

Outside Edmonton: 780-442-5311

Email vehicleforhire@edmonton.ca

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