Rules around temporary patios, sidewalk cafes and outdoor retail expansions are relaxed so you can create more space for your customers in alignment with Alberta Health Services (AHS) guidelines. Until the end of 2020, you have the option to expand your patio or retail space by following a set of guidelines and signing a declaration form. Read the guidelines and proceed with signing the declaration form.
Updated May 19
Information is updated regularly as the situation continues to emerge and information becomes available.
Patios, sidewalk cafes and outdoor retail rules have changed to make it easier to expand safely. See the new guidelines and sign up.
We know that businesses have been impacted by COVID-19 and this has been extremely challenging for you. The City is taking immediate steps to support business owners, including working on specific actions that align with the Federal and Provincial plans. Please see below for important information and updates.
Note: Businesses must fully comply with public health measures.
For the latest, visit alberta.ca/COVID19
Service Changes for Businesses
Visit COVID-19 related service adjustments for information about development, permit, licencing, construction and inspection service changes. We’re working hard to maintain as many services as possible so you can still get the things you need.
The following locations with in-person City services are closed to protect everyone’s health and safety. Most locations will still offer services via phone, email or mail:
- Edmonton Service Centre
- ETS services
- Property Taxes
- Permit, Licensing and Payment services
- City Hall Service Counter
- Landlord and Tenant Advisory Board Front Counter
- Waste Services - Reuse Centre, Ambleside Eco Station
- Office of the City Clerk
- Safe and Healthy Communities
The following service counters will be open for services by appointment only:
Visit edmonton.ca/servicechanges for details.
ETS is operating at a reduced schedule. Customers are encouraged to travel only if it’s essential, and when possible, travel during off-peak hours. They should keep a safe physical distance from other customers and stay home if they have any cold or flu symptoms. For details, visit Edmonton Transit Service.
A State of Local Emergency ensures the City can keep services running and deploy necessary staff and resources as we work to protect the health and safety of Edmontonians.
The City of Edmonton renewed a State of Local Emergency. It will be in place for seven days, unless it is renewed or cancelled. For details, visit edmonton.ca/COVID-19.
Reopening Guidance for Businesses
May 7, 2020
The City announced initiatives that are moving forward as part of relaunch activities. These include: The opening City golf courses and the closure or suspension of some summer activities. For details, read the news release and watch the news conference.
May 1, 2020
The City is taking its first steps toward a safe relaunch plan. This phase will involve looking at how the City may gradually reopen in compliance with all provincial requirements. For details, read the news release and watch the media announcement.
Financial Assistance - City of Edmonton
Business Improvement Area members who cannot pay their BIA tax levy payments due to COVID-19, can delay their payments until August 31, 2020, with no late penalties. Those who are able to pay are encouraged to do so to help keep the City of Edmonton running during these challenging times. Partial payments are also encouraged. More information will be provided directly to BIAs and BIA members.
April 29, 2020
The combined tax levy for municipal and education property taxes will be 0% for residential property owners and a 2% decrease for non-residential property owners.
Property tax notices will be mailed on May 21 and are due in June, but this year, late payment penalties on unpaid taxes will not be charged until September 1, 2020. This applies to both the education and municipal portions of the tax bill for residential and non-residential properties. For details, read the news release.
For tenants in a building/facility closed by the City or those located in city-owned buildings that remain open, the City will not issue agreement default notices in April 2020 and will not enforce the payment of rent for three months. More information will be provided directly to tenants.
Restrictions on Business
There are restrictions for all taxis, limousines, private transportation providers, shuttle service providers, and all ride sharing services such as Uber and Tapp.
These include: limits to the number of passengers in a vehicle, enhanced cleaning practices, and guidelines around what to do in the event of a potential exposure. For details, visit edmonton.ca/COVID-19 and read the news release.
For complaints on vehicle-for-hire services, playground closures and dog park restrictions, use the City of Edmonton general complaint form.
For physical distancing concerns, use the City of Edmonton physical distancing form. NOTE: This form is only for analyzing changing trends, not for enforcement.
Government of Alberta Support for Businesses
The Government of Alberta provides COVID-19 related information and guidance on their website.
Alberta Biz Connect provides workplace guidance and supports to help businesses and non-profits affected by COVID-19 begin to reopen and resume operations safely.
COVID-19 info for Albertans provides actions to protect Albertans and prevent the spread of novel coronavirus.
Economic support and recovery provides short, medium and long-term sector specific actions to support Albertans and the economy during and after the COVID-19 pandemic.
We also recommend visiting the Government of Alberta news page often for current announcements on business and sector related programs and services.
Community Supports for Business
We are working closely with our partners throughout the city to best serve Edmontonians while taking steps to protect people and places from risks associated with the COVID-19 virus. Check in with our partners for the most up-to-date and detailed information about their service and the actions they are taking.