Michelle - Senior Qualified Emergency Communication Specialist
I'm Michelle and I'm a Senior Qualified Communications Specialist with Edmonton Fire Rescue Services. I've been with EFRS since 2003, prior to being hired I worked with Edmonton EMS as a paramedic.
When I was hired our centre handled both EMS and Fire emergency calls, so I was very familiar with how dispatch worked from my time on the road. I have always been drawn to professions where I would be able to help people, and I know that I'm in the profession I'm meant to be in. In my free time I've had the opportunity to be involved in the EFRS Muscular Dystrophy committee (Rooftop Campout, Bootdrives). I'm the Dispatch Shop Steward and a Trustee for our Edmonton Firefighters' Union.
I've been so incredibly lucky to do training with our crews! Participating in the Fire Fighter Qualified program, rappelling off a roof, river rescues, ice rescues, live fire, high-angle rescues, confined space training... the list goes on!
I can say without a doubt that there is no other career out there that would give you the opportunity to not only participate but see first hand the amazing and hard work that our fire crews do every single day.
What I love most about my job? Well, there's so many things. I love my work family, working with and helping crews on calls, helping the callers who are in an emergency situation. I love when it's busy, I thrive on it and I think we all do! Remember the snow squall? That was a busy night and that's where we as a department work as a team and get the job done.
After more than 17 years on the job, I have had many memorable calls.. too many! Both good and bad but I can't pick just one.