Do you have questions about our school and group programs? Here are some of the most frequently asked questions we receive. If the answer to your question isn’t listed here, please refer to the Teacher Information Packages for Schools and Groups for additional information.
Additionally, you can contact the school and group bookings office by phone (780-442-1442) or email (email@example.com), and we will be happy to answer your questions!
There are beverage and snack vending machines, a change machine, and an ATM year-round in the Saito Centre. You can also visit the Wild Earth Café in the front entry plaza year-round. During summer operations, there is also an open-air concession that sells items including burgers, hot dogs, fries, muffins, popcorn, cotton candy, and hot and cold beverages. We recommend that groups bring their own food or order food to be brought to the Zoo to avoid line-ups at the concession and vending machines.
Please call 311 (outside of Edmonton: 780-442-5311) or visit our website for hours of operation, winter/summer season dates, and for other questions about on-site services at the Edmonton Valley Zoo.
For more information, see all of our Guest Services.
Please Note: There is limited space at the Zoo for lunch. Our program spaces are needed for scheduled programs morning and afternoon. Other spaces (indoor and outdoor) are available on a first-come, first-serve basis. You are welcome to have your students bring their lunches and eat in any of the public spaces, but please help to keep our facility clean by tidying up after your group and ensuring all garbage and recycling is placed into the appropriate containers on-site.
As much as possible, we will do our best to accommodate your class' needs. Please mention any special needs or allergies to a booking agent over the phone, by email, or through the online request form when you are booking your program, so that your interpreter is prepared for your class. If you have any questions about needs specific to your group, our booking agents would be happy to answer your questions.
Please Note: The Edmonton Valley Zoo is not a nut-free or allergen-free facility. Our collection includes many fur-bearing animals. Common allergens at the Zoo include fur, feathers, straw, hay, dust and pollen. Many animals receive nuts and/or seeds as part of their diets. Members of the public may also bring in their own food or items that contain allergens. If you have any specific concerns regarding your upcoming program, please discuss these with one of our booking agents.