Main page content begins here

Effective June 15, 2020, ACCC will accept cats by appointment (not including trapped/feral cats). Citizens are encouraged to first make attempts to find the animal’s owner before making an appointment for admittance into the ACCC. It is important to note that cats are 10 times more likely to find their way home if left where they’re found. Priority will be given to those animals that are injured, sick or in distress (including pregnant cats and kittens under two months without a mother). An appointment is required and can be made by calling 311 for assistance or visiting edmonton.ca/pets. ACCC continues to intake stray dogs when an appointment has been made. You must make an appointment to pick up your lost pet or have a lost animal scanned for a microchip.

Animal Care & Control Centre

Lost Pets

As of May 25, 2020 Animal Care & Control will begin the intake of stray dogs and will continue to intake animals that are in distress, injured or sick (including pregnant cats and kittens under two months without a mother).

Until further notice, the ACCC will not admit healthy cats. 

All services require an appointment and can be made by calling 311 or visiting edmonton.ca/pets. You must also make an appointment to pick up your lost pet. 

Injured Animals

If you find injured animals, please call 311 and wait for further instruction.

Pet Licence Purchase and Renewal

Citizens can purchase or renew their pet licence online. Payments can also be sent by cheque or money order and mailed to: the City of Edmonton, P.O. Box 2670, Edmonton, AB. T5J 2G4.  We encourage pet owners to keep their contact information associated with your pet’s licence up-to-date online in the event your pet gets lost.

Payment can be made at any financial institution or via Online Banking payable to City of Edmonton Pet/Business Licences or Edmonton Pet & Business Licences.  

We are reducing in-person services. This includes Edmonton Service Centre located at the Edmonton Tower and other locations, which are closed. This is to protect everyone’s health and safety. Learn how you can still access services at edmonton.ca/ServiceChanges

Animal Care & Control Centre Image

We know that taking care of animals in our community is important for Edmontonians. We continue to work on staged relaunch plans for the many services that have been impacted by COVID-19, including services related to Animal Care and Control (ACCC). 

ACCC enters Phase 1 of Reopening

As part of Phase 1 of our relaunch plans effective May 25, 2020, ACCC will accept stray dogs by appointment. We continue to accept animals that are injured, sick or in distress (including pregnant cats and kittens under two months without a mother). An appointment is required and can be made by calling 311 or visiting edmonton.ca/pets. 

Until further notice, the Animal Care & Control Centre (ACCC) will not admit healthy cats. 

Beginning May 25, 2020, ACCC will admit the following: 

  • Stray dogs by appointment.

  • Animals that are injured, sick or in distress (including pregnant cats and kittens under two months without a mother) by appointment (please note that we do not have the capacity for officers to pick up animals at this time).

Appointments can also be made:

  • If you need to pick up your lost pet 

  • If you have found a lost pet and want it scanned for a microchip in an effort to reunite the animal with its owner  

All ACCC services listed above are by appointment only. Appointments can be made by calling 311 or visiting edmonton.ca/pets.

Animal Care Employees Rescue Distressed Dog

City Animal Care & Control Centre employees teamed up to rescue a severely emaciated dog and nurse her back to health. Read the story.

Virtual Tour

Frequently Asked Questions

How do I get to the Animal Care & Control Centre?

The Animal Care & Control Centre is located at 13550 -163 Street, and shares its entrance with the Chappelle Centre for Animal Care, home of the Edmonton Humane Society.

When travelling westbound on 137 Avenue, turn left onto 163 Street. Proceed south along 163 Street until you see the monument signs for the Chappelle Centre for Animal Care and the Animal Care & Control Centre.

When travelling eastbound on 137 Avenue, turn right onto 163 Street. Proceed south along 163 Street until you see the monument signs for the Chappelle Centre for Animal Care and the Animal Care & Control Centre.

What does the City do to find a lost pet's owner?

Every animal that enters our Animal Care & Control Centre is searched for tags, a tattoo or a microchip.

When an animal has a valid pet licence and is wearing tags, we can immediately contact the owner. A tattoo or microchip with up-to-date information on file also helps us to contact the owner.

Every animal that enters our facility also has its picture posted on our Found Pets search tool.

How long are animals kept at the Animal Care & Control Centre?

Animals with no identification are kept up to three business days and animals with identification are kept up to 10 business days.

After that, adoptable animals are transferred to the
Edmonton Humane Society and other rescue groups.

Hours & Location

View Map

13550 163 Street

Hours:

Monday to Friday: 8:30am-6pm
Saturday: 9:30am-5pm
Sunday: 11am-5pm (Closed on Holidays)

To reclaim your lost pet, please arrive no later than 5:30pm (4:30pm on weekends) to allow us enough time to process your pet's release before closing.

View public database of the various animals currently being held for safe-keeping at the Animal Care & Control Centre.

Pet ownership comes with significant commitments — to your pet, your family and your community.

Notifications

For More Information

Animal Care & Control Centre

13550 - 163 Street
Edmonton, AB

Online Contact 311
Telephone

In Edmonton: 311

Outside Edmonton: 780-442-5311

Fax 780-496-8824

End of page content. Please choose between the following five options:

Back to main menu Back to current page menu and content View current page breadcrumb Back to site search Continue to page footer content