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Please be advised that animal intake is by appointment only. 

If you need to renew your licence we encourage you to do so online or via mail to P.O. Box 2670 Edmonton, AB T5J 2G4. Payments can also be made at any financial institution or online banking payable to the City of Edmonton/Pet Business Licences or Edmonton Pet & Business Licences.

 

We have reduced in-person services. This includes Edmonton Service Centre located at the Edmonton Tower and other locations, which are closed. This is to protect everyone’s health and safety. Learn how you can still access services at edmonton.ca/ServiceChanges

Animal Care & Control Centre Image

We know that taking care of animals in our community is important for Edmontonians. We continue to work on staged relaunch plans for the many services that have been impacted by COVID-19, including services related to Animal Care and Control (ACCC). 

ACCC enters Phase 2 of Reopening

As part of Phase 2 of our reopening plans, effective June 15, ACCC will accept cats when an appointment has been made (not including trapped/feral cats).  Citizens are encouraged to first make attempts to find the animal’s owner before making an appointment for admittance into the ACCC. We continue to accept stray dogs and animals that are injured, sick or in distress (including pregnant cats and kittens under two months without a mother). An appointment is required and can now be made by using our online form

If You Need to Purchase or Renew Your Pet’s Licence

Citizens can purchase or renew their pet licence online. Payments can also be sent by cheque or money order and mailed to: the City of Edmonton, P.O. Box 2670, Edmonton, AB. T5J 2G4.  We encourage pet owners to keep their contact information associated with your pet’s licence up-to-date online in the event your pet gets lost.

Animal Care & Control Centre

Lost Pets

Beginning June 15, 2020, ACCC will admit the following: 

  • Cats by appointment. Citizens are encouraged to first make attempts to find the animal’s owner before making an appointment for admittance into the ACCC. It is important to note that cats are 10 times more likely to find their way home if left where they’re found. 

  • Stray dogs by appointment.

  • Animals that are injured, sick or in distress (including pregnant cats and kittens under two months without a mother) by appointment.

Appointments will also be made:

  • If you need to pick up your lost pet 

  • If you have found a lost pet and want it scanned for a microchip in an effort to reunite the animal with its owner  

All ACCC services listed above are by appointment only. Appointments can now be made by using our online form.

ACCC is not accepting trapped/feral cats or operating our Public Trap Neuter Return Program at this time.

If You Have Lost Your Pet

If you have lost your pet, please look for it on our Lost Pets page and make an appointment online via edmonton.ca/pets or by calling 311.

Injured Animals

Signs an animal may be sick, injured or in distress may include:

  • A thin or emaciated body, physical weakness

  • Discharge from the animals eyes or nose

  • Wounds, limping, or bleeding

  • Visibly pregnant (imminent birth)

  • Inability for the animal to care for itself (kittens under two months of age with no mother)

  • Exposure to cold temperatures — 20 degrees or below

We encourage citizens to make attempts to find the owner of any healthy, lost or stray animal. If the animal has a tag with a licence number on it, 311 may provide the owner’s contact information if the owner has given us permission to release it. It is important to note that owned lost cats are 10 times more likely to find their way home if left in their neighbourhood than if they are brought to a shelter. Outdoor cats and feral cats are accustomed to being outside. 

For a list of more tips on what you can do to reunite pets with their owners and templates to make your own Lost Cat Poster or Paper Collar, visit edmonton.ca/scheduledintake.

 

 

Pet Licence Purchase and Renewal

Citizens can purchase or renew their pet licence online. Payments can also be sent by cheque or money order and mailed to: the City of Edmonton, P.O. Box 2670, Edmonton, AB. T5J 2G4.  We encourage pet owners to keep their contact information associated with your pet’s licence up-to-date online in the event your pet gets lost.

Payment can be made at any financial institution or via Online Banking payable to City of Edmonton Pet/Business Licences or Edmonton Pet & Business Licences.  

Animal Care Employees Rescue Distressed Dog

City Animal Care & Control Centre employees teamed up to rescue a severely emaciated dog and nurse her back to health. Read the story.

Virtual Tour

Frequently Asked Questions

How do I get to the Animal Care & Control Centre?

The Animal Care & Control Centre is located at 13550 -163 Street, and shares its entrance with the Chappelle Centre for Animal Care, home of the Edmonton Humane Society.

When travelling westbound on 137 Avenue, turn left onto 163 Street. Proceed south along 163 Street until you see the monument signs for the Chappelle Centre for Animal Care and the Animal Care & Control Centre.

When travelling eastbound on 137 Avenue, turn right onto 163 Street. Proceed south along 163 Street until you see the monument signs for the Chappelle Centre for Animal Care and the Animal Care & Control Centre.

What does the City do to find a lost pet's owner?

Every animal that enters our Animal Care & Control Centre is searched for tags, a tattoo or a microchip.

When an animal has a valid pet licence and is wearing tags, we can immediately contact the owner. A tattoo or microchip with up-to-date information on file also helps us to contact the owner.

Every animal that enters our facility also has its picture posted on our Found Pets search tool.

How long are animals kept at the Animal Care & Control Centre?

Animals with no identification are kept up to three business days and animals with identification are kept up to 10 business days.

After that, adoptable animals are transferred to the
Edmonton Humane Society and other rescue groups.

Hours & Location

View Map

13550 163 Street

Hours:

Monday to Friday: 8:30am-6pm
Saturday: 9:30am-5pm
Sunday: 11am-5pm (Closed on Holidays)

To reclaim your lost pet, please arrive no later than 5:30pm (4:30pm on weekends) to allow us enough time to process your pet's release before closing.

View public database of the various animals currently being held for safe-keeping at the Animal Care & Control Centre.

Pet ownership comes with significant commitments — to your pet, your family and your community.

Notifications

For More Information

Animal Care & Control Centre

13550 - 163 Street
Edmonton, AB

Online Contact 311
Telephone

In Edmonton: 311

Outside Edmonton: 780-442-5311

Fax 780-496-8824

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