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These guidelines apply at all City of Edmonton aquatic centres. Some facilities may have more specific rules for their amenities.

Lockers & Changing/Shower Facilities

  • Please leave all valuables at home and lock your belongings up while using City of Edmonton facilities.
    • Lockers are 50 cents (quarters only) or you may bring your own lock.
    • Complimentary wallet/purse lockers are available if you wish to lock up smaller items (for example, keys and cell phone).
    • If you choose to bring your bag or towel onto the pool deck, be aware that they may get wet. (Note: Staff are not responsible for patron’s belongings that are left unattended).
  • When you arrive at the pool you can select 1 of 2 options for changing:
    1. Gender Specific Change rooms – Please note: children 6 years of age and older must use their gender appropriate change room.
    2. Family Change room – Can be used by anyone, and is great for families, parents, or caregivers of individuals attending to a person of the opposite gender.
  • Please bring your shampoo/cream rinse in plastic containers only.

Use of Facility before, during and after lessons

  • All amenities may only be used before and after lessons by those who have paid public admission fees (wristband may be required). Please note: Public admission fees are not included in the price of swimming lessons.
    • Amenities may include but are not limited to: the leisure pool, main pool, hot tub,waterslide, steam room, lazy river, and so on.
    • Children under the age of 8 (using the amenities before or after lessons) must be actively supervised and within arm’s reach of a caregiver (15 years of age or older) who is in the water.
    • Parents of preschool lesson participants must stay on deck during lessons in case the child or instructor needs their assistance.
    • Participants in Parent and Tot classes must be in the water with each child at all times.
    • Caregivers who would like to work out or use the amenities (steam room, or whirlpool) during the lessons, will be required to pay public admission upon entrance.

Deck Management

  • Remove street (outside) shoes prior to entering the pool area. Feel free to bring indoor-specific footwear to wear on the pool deck.
  • Deck space may be limited; therefore parents who have children in higher swim levels, please use seating in the deep end viewing areas.
  • Refrain from consuming a large meal before swimming lessons. Light snacks may be required before lessons, however patrons may not eat on the pool deck.

Pool Chemistry and Cleanliness

  • Encourage children to use the washroom before entering the water.
    • If your child has been sick or has had diarrhea in the last 2 weeks please refrain from sending them to swim lessons.
    • All children under the age of 36 months are required to wear a swim diaper in the pool (even if they are toilet trained). Swim diapers can be obtained from the front desk.
  • Take a cleansing shower before entering the water.


  • Discard gum, candy and other food items in the garbage containers provided before entering the pool deck.
  • Walk, don't run, in the locker room and on the pool deck as the floors are slippery when wet.
  • Please educate instructors and lifeguards of any medical concerns.
  • Assist City of Edmonton staff by educating and enforcing the pool rules with your child(ren).
  • Pool Clears occur whenever there is an emergency in the facility and the lifeguards require patron attention. Facilities practice pool clears regularly to ensure patrons know what to expect should an emergency occur.
    • One long blast of a Whistle or an Air Horn means patrons need to exit the pool as quickly as they can. Should a pool clear occur during lessons, instructors will take their students out of the water and wait for further direction.
    • It is important that the children stay with their instructor so that we know everyone is safe. As parents, please come join us rather than leaving the facility with your children.
  • If at any time you feel someone is in distress, let the lifeguard know immediately.

Lesson Administration

  • Remember to bring your Progress Card from previous sessions and give it to your instructor on the first day of lessons.
  • Arrive for class ahead of time, as class starts promptly at the scheduled time.
  • Instructors valuate patron swimming abilities based on the Red Cross standards. Instructors follow stat sheets, which outline the elements of each skill. Instructors must see each participant complete all of the elements (under each individual skill) 3 separate times, before the individual has successfully completed the item.
  • Parent Discussion Day occurs midway through the lesson set. Refer to the Program Guide, Confirmation sheet or Facility staff for exact dates.
    • 1 minute is allotted to each participant to discuss his/her abilities and improvements before the end of the session.
    • This is not a point in the session where the instructor is able to confirm whether or not the child will complete the level.
  • During each session there is a designated day in which swim lesson participants are asked to wear clothing for a portion of their lesson. This is an optional activity, however it is recommended by the Red Cross as a lifesaving skill. Prior to this day, classes will be reminded of the ‘swim with clothes’ lesson by their instructor.
  • Lessons are not scheduled on Statutory Holidays.


  • To protect the privacy and property of customers and visitors, The City of Edmonton has guidelines for the use of cameras, camera-equipped cell phones and PDAs, as well as other recording devices within its facilities.
    • Please be aware that when you take photos of your child that we ask you to only take pictures of your child(ren). This is to protect the privacy rights of other participants in the swim program.
    • Check with facility staff prior to taking photos or videos within City of Edmonton facilities.
    • For further information regarding the City of Edmonton’s policy, refer to Use of Recording Devices, Camera, Camera-Equipped Cell Phones, and PDA’s or contact 311.

If you have any questions or concerns feel free to contact 311 or the Facility Programmer.

For More Information

Online Contact 311 Online


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