Fees and Payment
The amount owing is shown on your program confirmation. Invoices are sent out on the first of each month. You will receive your invoice in the same month as your program runs. For example: for a June booking, you will be issued your invoice on June 1. Payment can be made by cheque, Visa, MasterCard, or American Express.
Credit card payment can be made over the phone by calling 311 or 780-442-1442.
Mail cheques to:
Citizen Services Payment Processing
PO Box 2359
19th Floor, Edmonton Tower
Edmonton AB, T5J 2R7
Cancellation and Rescheduling
You are required to submit written notice of cancellation of your program(s) via email to email@example.com.
Programs cancelled with 30 days notice or more will not be charged the program fee or a cancellation fee. Programs cancelled with 8-29 days notice are subject to be charged 50% of the program fee, unless the cancellation is filled by a waitlisted group. For programs cancelled with 7 days notice or less, the full program fee will be charged.
Programs cancelled due to severe weather conditions will not be charged a cancellation fee as long as they are rescheduled within the current or upcoming school year fall term (September - November).