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The City of Edmonton values the safety and security of visitors and staff, and the protection of personal and public property at City recreation facilities. City staff, corporate security and the Edmonton Police Service work together to prevent, monitor and react to any potential risks. Please do your part by showing respect for people and property at City recreation facilities, and reporting any suspicious persons or activities to staff immediately.

Code of Conduct - Contravention

Any person who commits a Contravention will be asked to leave and may have privileges suspended from City Operated facilities and property.


An action or behaviour by a patron that:

  1. Violates a City of Edmonton rule, guideline or safety protocol
  2. Interferes with other patrons' ability to enjoy the use of City facilities
  3. Interferes with City staff’s ability to perform their duties 
  4. Constitutes an illegal activity

Examples include but are not limited to the following (examples rising in terms of severity from Level A being the less severe contraventions to Level C being the most severe contraventions).

Note: The list of examples (levels A, B and C) is not to be considered exhaustive and other actions or behaviours that the City in its sole discretion deems to be non-compliant with City rules, guidelines or safety protocols, interfering with other patrons’ enjoyment of the facility or interfering with City staff in the performance of their duties may constitute a Contravention and will be classified based on their similarity to the types of behaviours already classified below.

Level A ​(Behaviours) 
  • Deliberately not following staff instructions
  • Drinking alcohol, or under the influence of alcohol or drugs
  • Entering the facility without paying or entering non-public work and office spaces
  • Inappropriate gestures/actions/intimidating silence
  • Bullying or harassing others, including cyberbullying (for example, emails that infringe on a person’s sense of security and their physical and psychological integrity)
  • Failure to follow facility or amenity rules
  • Inadequate personal hygiene and not obeying facility/amenity health requirements
  • Displaying hurtful or inappropriate messages (including symbols, wording, body art)
  • Rowdiness, rough housing, wrestling, creating a disturbance
  • Loitering, lurking around change rooms, stairwells, blind spots, making patrons uncomfortable
  • Disruptive use of electronic devices (such as loud noises)
  • Creating a disturbance - (including throwing items - potential property damage)
  • Any action or behaviour that the City in its sole discretion deems to be non-compliant with City rules, guidelines or safety protocols, interfering with other patrons enjoyment of the City facility or interfering with City staff in the performance of their duties
Level A​ ​(Verbal) 

Examples include but are not limited to the following: 

  • Verbal Abuse: The use of language meant to undermine someone’s dignity and sense of security through insults, humiliation, intimidation, bullying and/or harassment: 
    • Sexist or racist comments (both explicit and implied)
    • Persistent yelling directed at staff or patrons
    • Inappropriate personal remarks  (for example, about appearance, age)
    • Accusations (for example, calling you racist)
    • Swearing directed at staff or patrons
    • Yelling (not directed at any one person)
    • Derogatory comments about your competency, knowledge or dedication
    • Making threats or perceived threats (for example, I’ll have you fired, I’ll call the mayor)
Level B​ ​(Behaviours/Verbal/Bylaw Infractions) 

Examples include but are not limited to the following:

  • Creating a disturbance involving several staff and patrons, including persistent yelling directed at staff or patrons ​(involving 5 or more patrons)
  • Smoking or vaping in a City building (Bylaw)
  • Trespassing (not leaving after being told to do so)
  • Any other Level A Contravention involving the Police
Level C (Illegal Activities)

Any activity that a patron engages in that violates or breaches the Criminal Code of Canada, Human Rights legislation or any other law. Examples include:

  • Taking pictures in prohibited areas
  • Possession or use of illegal drugs
  • Driving while impaired
  • Theft
  • Breaking into vehicles
  • Property damage
  • Possession of an illicit weapon
  • Indecent or lewd acts, sexual misconduct
  • Causing disturbance, mischief
  • Harassment, discrimination or hate related crimes
  • Making a life threatening threat
  • Physical assault ​or threatening bodily harm of staff or patrons. This involves:
    • Any intentional unwanted touch
    • When someone intentionally applies force to a person without their consent
    • When someone threatens to apply force through words or actions - for example, someone throws something at you, someone threatens to wait for you outside, spitting on you, fighting you

For More Information

Online Contact 311 Online


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