- Rescheduling: Must be submitted in writing a minimum of 4 business days prior to the reservation date.
- Cancellations: Must submit a minimum of 16 or more days prior to the reservation date to receive a full refund – minus a cancellation fee of $25.00. Any cancellation requests that come within 16 days of the reservation date forfeit any refund.
Upon cancellation, delete or dispose of the cancelled/rescheduled permit as it is no longer valid. If you are found using a cancelled permit you will be billed for the reservation.
Inclement Weather Reservation Changes / Cancellations
City picnic sites are in an outdoor park setting and are subject to the weather. It is the permit holder’s responsibility to ensure the safety and well-being of their guests during their event.
We recommend you closely monitor the weather during your event and have plans in place in the event severe weather threatens the area.
- All requests to change or cancel prior to weather event can be subject to the cancellation fees.
- Inclement weather refunds will be given in the event of significant precipitation (heavy rain, hail, sleet and snow). It is the permit holder’s responsibility to contact the Bookings office to arrange a refund after their event has been affected by inclement weather. Refunds will be granted on a case-by-case basis depending on historical data supplied by Environment Canada. Refunds will NOT be granted in the event of cold weather, strong winds, due to mosquitos, or Fire Bans..