Previous Surveys

2011 City of Edmonton Business Satisfaction Survey on the Transportation System

In July 2011, the City of Edmonton conducted a Business Satisfaction Survey on the Transportation System.

• The survey helped in understanding the business satisfaction levels associated with various aspects of Edmonton's transportation system.
• It was developed to satisfy a progress measure for the Economic Vitality strategic goal in the Transportation Master Plan, The Way We Move.
• Businesses that make use of the transportation system for their operations were selected to complete a survey on specific aspects of the transportation system.
• To increase the potential for responses,businesses were given the option of being entered to win an ETS monthly pass - 30% chose to enter the draw.

The businesses were provided with different options for responding to the survey including an online submission, mail back, fax or email. Just over 3,200 businesses from various industry sectors and areas of the city were sent a survey package, of which 400 (12.4%) completed and returned the survey by mail or online.

The City of Edmonton would like to thank all businesses that participated in the survey.

COE Business Satisfaction Survey on the Transportation Survey Report 2011

Key findings of the Survey

• 49% of businesses were Satisfied or Very satisfied with the overall transportation system
• 77% rely Very much or Somewhat on the transportation system for their business operations

Top five aspects of the transportation system receiving a rating of Very Satisfied or Satisfied were:

1. The ability of customers and employees to access the business by car (70%)
2. Information on electronic message boards (60%)
3. Signage on truck and dangerous goods routes (57%)
4. Operation of on-street construction areas (51%)
5. Live-stream traffic information on edmontontrafficcam.com (45% and 42% remaining neutral)

Top four aspects of the transportation system receiving a rating of Very Dissatisfied or Dissatisfied were:

1. Overall condition of paved roads (74%)
2. Travel times on major truck routes (58%)
3. Winter road maintenance (51%)
4. Traffic signal coordination (38% and 25% remaining neutral)

For More Information

General Supervisor of Policy Implementation and Evaluation

Email	transplanning@edmonton.ca