Transit Peace Officers
Transit Peace Officers are highly trained, skilled professionals. They are on patrol, in uniform, throughout our system 24/7/365, actively promoting order maintenance and disorder prevention. Transit Peace Officers hold Community Peace Officer appointments as authorized by the Alberta Justice and Solicitor General pursuant to the Alberta Peace Officer Act, Peace Officer Regulation and the Peace Officer Act (Ministerial) Regulation. They are authorized to enforce municipal bylaws and have powers and authority under several provincial acts.
Transit Peace Officers have thousands of public contacts throughout the course of their duties as they patrol our system on a daily basis. Positive feedback reinforces to us that we are meeting our goals and is always welcome. To commend the actions of a Transit Peace Officer call 780 496-5747 or e-mail ETSSecurityConcerns@edmonton.ca.
Professionalism, accountability, and transparency are critical elements in the success of the service we provide to our customers. The ETS Security Professional Standards Unit is charged with the administration of the complaints process concerning the conduct of Transit Peace Officers. Our compliments and concerns processes are administered in an open, fair, accountable and professional manner and are regulated by the Peace Officer Act, Peace Officer Regulation, Peace Officer Act (Ministerial) Regulation and the Peace Officer Program Policy.
The ETS Security Professional Standards Unit will receive and investigate concerns or complaints regarding the conduct of a Transit Peace Officer. To register a complaint about the conduct of a Transit Peace Officer call 780 496-5747 or e-mail ETSSecurityConcerns@edmonton.ca.
Complaints may also be registered by downloading, completing and mailing the ETS Operational Support Public Complaint Form to:
ETS Security Professional Standards
Main Floor Chancery Hall
3 Sir Winston Churchill Square NW
The Professional Standards Unit may not address complaints about whether or not a ticket should have been issued. Once a ticket has been issued, it may be properly addressed within the courts.
For more information:
Contact Customer Services