Transportation

Hours of Service and Booking Procedures

DATS Customer Care Centre Hours:

Hours (trip cancellations, checking on a late ride):

Monday to Thursday:	5:00 a. m. to 11:00 p. m.
Friday:	5:00 a. m. to midnight
Saturday:	6:00 a. m. to midnight
Sunday and holidays:	6:00 a. m. to 11:00 p. m.

Full Service (trip booking, registration, commendations & concerns):

Monday to Friday:	7:30 a. m. to 5:00 p. m.
Saturday and Sunday:	7:30 a. m. to 12:00 noon

DATS Vehicle Operation Hours:

Monday to Thursday:	6:00 a. m. to 11:00 p. m.
Friday:	6:00 a. m. to midnight
Saturday:	6:30 a. m. to midnight
Sunday and holidays:	6:30 a. m. to 11:00 p. m.

Calling DATS Customer Care Centre:

DATS Customer Care Centre can be reached at 780-496-4567. You will receive 4 menu options:

To cancel a trip or to check on a late ride, press 1
To book or change a trip, press 2
To register for DATS, press 3
To submit a commendation, concern or any other inquiry, press 4

Booking DATS:

DATS takes reservation bookings two or three days in advance of travel or the day before until 12:00 noon. When you book a trip, you will be asked:

Your DATS registration number and the day and time you wish to travel.
The exact address for your pick up and drop off.
If you will be accompanied by an attendant or escort.
If you use a wheelchair or another type of mobility aid.
If you wish to book a return trip.

The Customer Care Centre Agent will confirm the trip by repeating it back to you. Be sure all the information is correct.

Day of Trip	Booking Guideline
Monday:	Friday until 5:00 p. m. Saturday and Sunday until 12:00 noon
Tuesday:	Saturday, Sunday, and Monday until 12:00 noon
Wednesday:	Sunday until 12:00 noon Monday until 5:00 p. m. Tuesday until 12:00 noon
Thursday:	Monday and Tuesday until 5:00 p. m. Wednesday until 12:00 noon
Friday:	Tuesday and Wednesday until 5:00 p. m.
Saturday:	Wednesday and Thursday until 5:00 p. m. Friday until 12:00 noon
Sunday:	Thursday and Friday until 5:00 p. m. Saturday until 12:00 noon

Booking Types

Reservation Trip

Reservation trips are booked one to three days in advance. Registrants must call to book a trip for the following day prior to 12:00 noon.

Same Day Trip

DATS encourages customers to book trips at least one to three days in advance or create a subscription booking. However, since clients sometimes have unforeseeable circumstances arise, DATS will try to accommodate as many same day requests as possible. There is no guarantee that a same day trip request can be accommodated.

Subscription Trip

Subscription trips are repeated on specific days and has fixed origins, destinations, and times. Subscription trips must be booked one to ten days in advance.

Group Trip

A group trip is defined as five or more people traveling together from the same origin to the same destination at the same time. All group trips are handled in the order that they were received and clients will receive a confirmation call as soon as possible to confirm the trip.

Reservation Group Trips:

By phone 2-3 days in advance
By fax anytime of the day.
All requests must be received by 5:00 pm 2 days in advance

Same Day Group Trips:

Same day group requests will be treated as individually booked and scheduled trips.
DATS does not guarantee that these trips will all be scheduled together on the same vehicle.

Subscription Group Trips

Requests must be received a minimum of 2 days prior to the start of the subscription.

Cancelling a DATS Trip:

Same day cancellations must be received by DATS at least 30 minutes prior to your scheduled pick-up time. Failure to cancel will result in a "no-cancel" which will be applied to the client's record. Persons who have frequent no-cancels may be subject to a temporary suspension from DATS service.

Trip Booking Request and Cancellation Forms

For information about the types of DATS trips available, or for more information about DATS services, please see A Guide to DATS.

For more information:

DATS Customer Care Centre

Telephone	780-496-4567
TTY	780-496-5506
Fax	780-496-1008
Email	dats@edmonton.ca
Website	(http://www.takeETS.com/DATS)