DATS Customer Satisfaction Survey 2009

DATS retained Hargreaves and Associates to complete its annual customer satisfaction survey in November. Hargreaves called a random sample of clients who completed 10 or more trips in the last year.  A total of 409 telephone interviews were conducted with registered DATS users or their caregivers. Of those interviewed, 66% travel by DATS sedan and 33% travel on wheelchair buses.

The results are in and we are very pleased to see that in most categories, DATS does as well, if not better, than when we surveyed in 2008 (using the same survey questions). The overall results indicate that we have maintained our high quality service standards over the past year. We will now be reviewing all of the raw data to determine areas for improvement and check for any trends that we need to be aware of.

 

For more information:

DATS Customer Care Centre

Telephone

780-496-4567
TTY 780-496-5506
Fax 780-496-1008
Email dats@edmonton.ca
Website (http://www.takeETS.com/DATS)
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