Customer Services

The Every Day Way Banner

Contact Us

Contact the City of Edmonton for:
ETS Commendation or Concern
ETS Route and Schedule Information / Trip Planning
ETS Request, for example:

  • Request new service
  • Request a Charter
  • Request to open an ETS Sales Outlet
  • Request to advertise on ETS
  • Request a bus shelter or bench

Write us:
Edmonton Transit System
Attention: Customer Concerns
P.O. Box 2610, Stn. Main,
Edmonton, Alberta
T5J 3R5

Email us:
311@edmonton.ca

Phone us:
311
Outside Edmonton city limits: 780-442-5311

Transit phone information is provided by the 311 Call Centre which is operated by the City of Edmonton Corporate Services Department.

ETS Customer Services Office

The ETS Customer Services office is located in the mezzanine of Churchill LRT Station (99 Street & 102A Avenue). It provides lost and found, route brochures and route guides,  and sells all ETS passes and tickets including senior citizen's annual passes. A $5 payphone card featuring a picture of an articulated bus is also available. Visa/Mastercard/American Express, cash, debit, and cheques with proper ID are accepted for purchasing fare products. The Customer Services office is open Monday to Friday from 8:30am to 5:30pm; closed on statutory holidays.

Book of Routes

The Book of Routes costs $12 and is available at our ETS Customer Services Office. Or you can send a money order payable to the City of Edmonton, and we'll send you a Book of Routes. Please include $4 for shipping and handling.

ETS Customer Services
Churchill LRT Station
99 Street & 102A Avenue
Edmonton, AB
City of Edmonton Logo

Copyright © 2012, City of Edmonton.