ETS Lost and Found

The Lost and Found office is located in the ETS Customer Services Office. It is open Monday through Friday from 8am to 4:30pm and closed statutory holidays. All articles that are left on Edmonton Transit property and turned in to Transit personnel are brought to the Lost and Found office the next working day. If you left something on the bus or LRT, call 780-496-1622 after noon the next day to see if it was turned in.

Lost and Found FAQ

1. I lost an item on the bus or LRT. What information does ETS Customer Service staff need to identify it?
2. I called but my lost item wasn’t there. Where is it?
3. I lost my article on Friday evening. What can I do because Lost and Found office is closed?
4. I lost my article long ago. How long do you keep items?
5. I can't pick up my item, can I sent someone to get it for me
6. What should I bring when picking up my item?
7. Why do I have to provide my name, address and phone number, as well as a piece of photo ID?

 

1. I lost an item on the bus or LRT. What information does ETS Customer Service staff need to identify it?

If you can provide the following information, the Lost and Found office will have a better chance of identifying your lost item:

• A detailed description of the item – the more detail you provide, the easier it will be to identify the item. Remember to mention the type of item, colour, brand name/product number, and any other identifying features that make your item distinct.
• Route/direction it was lost on, or bus number (eg Route 9 headed towards Northgate, or Bus 1879)
• Date it was lost
• Phone number you can be reached at
  

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2. I called but my lost item wasn’t there. Where is it?

Items that are left on Edmonton Transit property and turned in to Transit personnel are brought to the Lost and Found office the next business day. The best time to call is after noon, when all items have been entered into our database.  If your item wasn't there, try again the next business day.

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3. I lost my article on Friday evening. What can I do because Lost and Found office is closed?

The Lost and Found office is closed on the weekends, so you will have to wait until noon of the first working day of the week if you lose an item Friday evening.

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4. I lost my article long ago. How long do you keep items?

ETS will make every effort to connect lost articles with the rightful owner but all unclaimed articles will be held for no longer than 30 days.

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5. I can't pick up my item, can I sent someone to get it for me

You can designate someone to pick up your item for you if you are unable to come to the ETS Customer Service Office. A designate must bring a piece of photo ID and a signed note that authorizes them to pick up the item in question.

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6. What should I bring when picking up my item?

Remember to bring a piece of ID, preferably photo ID. If your only piece of ID was in the item you lost and you are unable to bring any other ID, let the customer service attendant helping you know your ID is located in the item you are picking up. 

 

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7. Why do I have to provide my name, address and phone number, as well as a piece of photo ID?

The information, collected under Section 33 C of the Freedom of Information and Protection of Privacy (FOIP) Act, is used to determine the rightful owner of the lost article being claimed and to contact you in the event of a discrepancy. This personal information is protected by the privacy provisions of FOIP. For more information, please contact Lori Emmerling at 780-496-2848.

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For more information:

Telephone	780-496-1622