City of Edmonton :: Wireless Edmonton

Find the freedom of going wireless in the City of Edmonton's eZones. Public wireless Internet connection points bring the City and the world to your mobile device. eZones are provided courtesy of the City of Edmonton

eZones are located at these locations in the City:

City of Edmonton eZone Sites

Other eZone Sites

eZones uses the popular 802.11 Wi-Fi connection found in many of today's mobile computing devices.

eZones public Internet access points are where the connection to the City's Wireless Edmonton service is available.

Note: The City of Edmonton does not provide mobile devices for public use.

eZones offer filtered wireless Internet access to Http and Https sites only. Some of these sites may not be available depending on site content.

Please read the FAQ for details on what is required for access to Wireless Edmonton at the various eZones.

Note: If the service is unavailable at the eZone location, contact the appropriate City staff (City of Edmonton eZone sites) or the facility site manager (non-City eZone sites).

What is a Wireless Edmonton Hotspot?
Is the Wireless Edmonton wifi network service secure?
What do I need to access Wireless Edmonton?
How do I connect to Wireless Edmonton?
If the Wireless Edmonton connection on my device doesn't seem to be working, what do I do?
Will City staff help me configure my mobile device?
Is there a connection timeout on Wireless Edmonton?
Can I be vulnerable to Viruses while using Wireless Edmonton?
Can I use peer to peer applications via Wireless Edmonton?
Can I use Social Media and messenger services via Wireless Edmonton?
Is Wireless Edmonton Filtered?
What are Wireless Edmonton's terms and conditions?
Who do I contact if there is a problem with the Wireless Edmonton service?
Is there a way to provide feedback?

1. What is a Wireless Edmonton Hotspot?

A publically accessible wireless network service that provides web access to Wi-Fi enabled mobile devices.

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2. Is the Wireless Edmonton wifi network service secure?

No, the wireless network service is not secure. Information sent from or to your mobile device could be viewed by someone else using a wireless device and the appropriate software. The City assumes no responsibility for the safety of equipment or for mobile device configurations, security, or data files resulting from connection to the wireless network service. For security purposes, it is recommended that your mobile device does not have file sharing active (for Windows - click on network settings in the Control Panel, then find and uncheck file and print sharing). Active file sharing allows other users on the network to access your files.

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3. What do I need to access Wireless Edmonton?

A wifi enabled mobile device (laptop, tablet, smartphone)
A web browser

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4. How do I connect to Wireless Edmonton?

Every wireless device is different, these are general instructions:

Make sure your TCP/IP properties are set to 'Obtain an IP address automatically' (DHCP).
On your mobile device, scan for wifi networks
Select 'Wireless Edmonton' from the list and follow your mobile device's prompts to proceed with the connection
When you open your mobile device's web browser, you will be redirected to the Wireless Edmonton usage terms and conditions page. You must click "accept" to proceed with the wifi connection.

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5. If the Wireless Edmonton connection on my device doesn't seem to be working, what do I do?

If you have Wireless Edmonton saved as a network or profile on your mobile device, delete it and try connecting to Wireless Edmonton again.

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6. Will City staff help me configure my mobile device?

No. City employees are not available to provide technical assistance and no guarantee is given that you will be able to make a wireless connection with your device.

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7. Is there a connection timeout on Wireless Edmonton?

Yes, approximately 180 minutes, after which your web browser will be directed to the Wireless Edmonton usage terms & conditions page. Select ‘Accept’ to proceed.

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8. Can I be vulnerable to Viruses while using Wireless Edmonton?

Yes, It is recommended that customers install anti-virus/spyware software on your laptop as well as ensuring definitions are current.

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9. Can I use peer to peer applications via Wireless Edmonton?

No, peer to peer programs, such as BitTorrent, KaZaa, Gnutella, Morpheus, etc are not available on the Wireless Edmonton network.

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10. Can I use Social Media and messenger services via Wireless Edmonton?

Yes. Facebook, Twitter, MSN Messenger, ICQ, etc are all available via Wireless Edmonton.

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11. Is Wireless Edmonton Filtered?

Yes. The filter categories we block are:

Child Abuse Content, Extreme Content, Filter Avoidance, Gambling, Hate Speech, Non-sexual Nudity, and Pornography.
If your web based email or web pages were blocked, it may be blocked for the above reason. Following is an example:
A partial blocked web page (frame/window with error message and was circled) indicates one of its contents violate the web filter policy.

Partially blocked content (circled)

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12. What are Wireless Edmonton's terms and conditions?

Please reference our terms of use page.

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13. Who do I contact if there is a problem with the Wireless Edmonton service?

The City of Edmonton is committed to ensuring Wireless Edmonton remains a reliable, sustainable and supported service. As of December 1st, 2012, patrons visiting City facilities equipped with the Wireless Edmonton service can expect to receive free wifi internet access 24 hours a day, 7 days a week (excluding scheduled maintenance windows which will be published and updated regularly on the City’s web site).

In the event of service availability issues, facility patrons should contact the appropriate facility staff to report the service outage. IT support staff will respond to the reported outage during regular business hours (8:30am to 4:30pm, Monday to Friday, excluding statutory holidays) and aim to have the issue resolved within 4 hours.

Please note: Mobile devices themselves are not supported, unless they are City of Edmonton owned devices.

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14. Is there a way to provide feedback?