2011 Participation and Customer Satisfaction Survey Results
A recent telephone survey of Edmonton residents measured their participation and satisfaction with City of Edmonton waste management services.
Highlights of the survey include:
Blue Bag Recycling
90% of single-family households participate in Blue Bag recycling in 2011 (89% in 2009, 88% in 2006).
Multi-family Blue Bin Recycling
89% of multi-family households with Blue Bins participate in blue bin recycling in 2011, up from 80% in 2009.
Recycling Depot Usage
The number of people and the frequency of visiting a Recycling Depot in 2011 is consistent with 2009 and 2006. 65% of single family households and 66% of multi-family households use Recycling Depots.
Grasscycling
Grasscycling has increased in 2011. 52% of single family households leave their clippings on their lawn in 2011 compared to 36% in 2009. This is a significant 16% increase in participation.
Backyard Composting
Backyard composting increased in 2011 among single family households, from 24% composting regularly in 2009, to 30% in 2011.
Eco Station Usage
The number of people using Eco Stations continues to grow, from 37% in 2006, to 53% in 2009 and to 66% in 2011 reporting using an Eco Station in the past 12 months.
Satisfaction with Collection Services
The survey found 94% of Edmontonians are satisfied with garbage and recycling collection services overall.
Satisfaction with Eco Stations
Overall satisfaction with Eco Stations remains high at 95% in 2011, including 73% who report being very satisfied.
Thank you to all residents of the City of Edmonton for reducing waste and contributing to the success of Edmonton's waste management programs!
For more information:
| Telephone | In Edmonton: 311 Outside Edmonton: 780-442-5311 |
|---|---|
| wasteman@edmonton.ca |
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