Service Hours
DATS Customer Care Centre Hours
Trip booking, registration, commendations and concerns
| Day | Hours |
|---|---|
| Monday to Friday | 7:30am - 5pm |
| Saturday and Sunday | 7:30am - 12pm (noon) |
Trip cancellations, checking on a late ride
| Day | Hours |
|---|---|
| Monday to Thursday | 5am - 11pm |
| Friday | 5am - 12am (midnight) |
| Saturday | 6am - 12am (midnight) |
| Sunday and Holidays | 6am - 11pm |
DATS Vehicle Operation Hours
| Day | Hours |
|---|---|
| Monday to Thursday | 6am - 11pm |
| Friday | 6am - 12am (midnight) |
| Saturday | 6:30am - 12am (midnight) |
| Sunday and Holidays | 6:30am - 11pm |
Calling DATS Customer Care Centre
DATS Customer Care Centre can be reached at 780-496-4567. You will receive four menu options:
- Press 1 to cancel a trip or to check on a late ride
- Press 2 to book or change a trip
- Press 3 to register for DATS
- Press 4 to submit a commendation, concern or any other inquiry
Cancelling a DATS Trip
Same day cancellations must be received by DATS at least 2 hours prior to your scheduled pick-up time. Failure to cancel will result in a "no show" which will be applied to the client's record. Persons who have frequent no shows may be subject to a temporary suspension from DATS service.
Trip Booking Request and Cancellation Forms
For More Information
DATS Customer Care Centre
| Telephone | 780-496-4567 |
|---|---|
| Fax | 780-496-1008 |
| dats@edmonton.ca |
