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Contact Us Visiting? Mostly Cloudy -2°

Stay in the Know About Snow

October 31, 2011

Citizens can access information via email, social media this winter

Following a severe winter that saw almost 160 cm of snow fall between October 2010 and April 2011, the City of Edmonton has taken significant steps to improve its service and enhance its communications efforts for the upcoming snow season.

Over the course of the summer, the City’s snow policy was updated and new equipment purchased to improve residential service, and a seasonal parking ban has been created (to be called as conditions require) to help get key roads cleared faster. In addition, important changes have been made to the way Transportation Services communicates with citizens about winter road maintenance activities.

“What we heard loud and clear last winter was that we needed to do a better job,” says Bob Dunford, Director of Roadway Maintenance, Transportation Services. “The changes we made in residential policy and the acquisition of additional equipment will certainly make a big difference in how we provide service, and the new communications tools at our disposal this season will help ensure that people are kept up-to-date about the work we are doing.”

Traditional news releases and web updates will still be used to get the word out about what is taking place in regards to parking bans and residential service, but new social media and email options are being provided as well. Posts regarding parking bans and residential snow maintenance will now appear regularly on the City of Edmonton’s Facebook page and through its Twitter account (@CityofEdmonton). In addition, the City has created a new email notification system. Those signing up to this free and confidential service can subscribe and receive alerts to an email address of their choice about one or all of the following:

  • Winter Parking Ban
  • Residential Snow Maintenance
  • Spring Street Cleaning

By visiting www.edmonton.ca/winterroads and clicking on the 'Subscribe to Roadway Alerts' link in the upper right hand box, individuals need only enter an email address (name is optional), and select which of the alerts they wish to receive. The information collected through this process is kept completely private; names of subscribers will not be shared nor used for any purpose other than to send the selected notifications. Those who receive alerts are free to unsubscribe at any time by clicking on a link on the email itself.

This winter will also see the introduction of a new interactive map that residents can use to find out when residential road maintenance will be taking place in their neighbourhoods. By entering a street address, the date that work will start in that area will be provided, thereby giving residents enough notice to move their vehicles so that the crews can do the best job possible. Those who don’t have access to a computer can call 3-1-1 for that same information.

“We encourage Edmontonians to take advantage of the new communications tools,” adds Dunford. “The best way to prepare for the coming winter is to stay informed about what is taking place. Visit www.edmonton.ca/winterroads for general information, check out Facebook and Twitter, sign up for the email notifications and make use of the interactive residential schedule to make sure that you are in the know about snow this season.”


For more information:

Online Contact 311 Online

In Edmonton: 311

Outside Edmonton: 780-442-5311

TTY 780-944-5555
Email 311@edmonton.ca