Vision, Mission, Values
Vision
Leading the way in customer service and environmental stewardship through valued employees and innovation.
Mission
Protecting the environment and public health for customers in the Edmonton region by collecting, conveying, and recovering resources from wastewater and storm water. We do this by planning, designing, constructing, operating and maintaining drainage facilities.
Values
Customer Service
- Responsiveness to customers and stakeholders
- Excellence in measurable performance to customers
- Embracing continuous improvement
Environmental Stewardship
- Operating in a manner which meets or exceeds regulatory requirements
- Being a leader in environmental protection
Valued Employees
- Having a positive, team-oriented work environment
- Ensuring our employees are safe, skilled and knowledgeable
- Encouraging open communication, transparency and accountability
Financial Management
- Being cost effective and fiscally responsible
- Deriving value and performance from our technology
Drainage Operating Principles
- Protect municipal infrastructure investment by maintaining the existing drainage collection and treatment facilities
- Provide an acceptable level of service to customers
- Maximize environmental protection
- Support orderly development in the City of Edmonton
- Operate Drainage Services in an efficient and effective manner
Drainage Business Plan
The Drainage Services Business Plan articulates the branch's major goal, actions and performance indicators over the next three years.
