Snow that remains on sidewalks is hazardous for everyone, but especially for people with limited mobility who may be severely injured from a fall on ice or snow. Uncleared walkways also make it difficult for people who deliver services in our city - mail carriers, meter readers, delivery drivers, firefighters, and paramedics. That is why the Community Standards Bylaw requires that you clean the public walks around your property down to the pavement within 48 hours of a snowfall.
Property owners are also responsible for clearing snow from every walk and driveway on or beside a property with buildings normally occupied by people, including derelict buildings.
When you remove snow promptly after a snowfall, you play an important role in keeping our city moving safely in difficult weather. Be your neighbourhood's urban hero and make it great, within 48.
While properly removing snow prevents a build-up of ice over the winter, freeze-thaw weather cycles cause water from melting snow to run on to cleared walks. The water then becomes ice when the temperature drops.
You are still required to keep the walks around your property safe during freeze-thaw cycles, either by keeping them ice-free or by spreading sand or gravel to give pedestrians traction.
To help you keep your walks safe, the City provides free sand that can be picked up from green boxes outside your nearest Community League.
Tips for Sidewalk Clearing
Keeping a sidewalk clear of ice and snow can be a bit of a struggle during Edmonton winters.
These tips for sidewalk snow removal can help you keep the walks around your property safe.
Reporting a Concern
Complaints are accepted between November 1 and May 1, and only when it has not snowed for at least 48 hours.
If you have a concern about a neighbour's uncleared walk:
- Discuss the concern directly with your neighbour
- Offer to help them keep it clear if needed by becoming a Snow Angel
- Record the address of the violation and a description of the problem if you can't resolve the problem directly with your neighbour
- Call 311 or register a complaint online
- Provide your name, address, phone number, and the details of your concern in case your testimony is required in court
Responding to Your Complaint
After you call 311, the City takes these steps to help with your issue:
- A file is created specifying your concerns
- A Municipal Enforcement Officer (MEO) opens an investigation
- The officer investigates your complaint within 4 business days
- The MEO may issue a warning notice with directions to remedy the problem within a specified time frame, or issue a $100 fine immediately, depending on the circumstances
- The officer may issue an order, which allows the City to fix the problem and bill the property owner for the cost
- The City may contact you to appear as a witness, if the matter goes to court
Business owners do not receive warnings. Tickets are issued immediately if walks are not cleared within 48 hours of a snowfall.
Protecting Your Privacy
The information you provide will be used to process your complaint, but your name and address will not be made available to anyone else. For more information on how the City protects your privacy visit Freedom of Information and Privacy.
For more information:
Current Planning Service Centre
5th floor, 10250 - 101 Street
Edmonton, AB T5J 3P4
Hours of Operation:Monday to Friday
8am to 4:30pm
In Edmonton: 311
Outside Edmonton: 780-442-5311