Dirt Tracked on a Roadway
Witnessing an Infraction
If possible, record information that would be helpful to the investigating officer:- A license plate number
- A description of the vehicle including company name
- The address or a description of where the vehicle left private property and entered City property
Reporting Your Concerns
If you have a concern about a vehicle that has tracked onto a City roadway:- Discuss the concern with the driver if it's safe to do so
- Record the address of the violation and a description of the problem if you can't resolve it directly with the driver
- Call 311
- Provide your name, address, phone number, and the details of your concern in case your testimony is required in court
Responding to Your Complaint
After you call 311, the City takes these steps to help with your issue:- A file is created specifying your concerns
- A Community Standards Peace Officer (CPO) opens an investigation
- The officer investigates your complaint
- The CPO may issue a warning notice with directions to remedy the problem within a specified time frame or issue a bylaw ticket with a $250 fine depending on the circumstances
- The officer may issue an order, which allows the City to fix the problem and bill the property owner for the cost
- The City may contact you to appear as a witness, if the matter goes to court
Protecting your Privacy
The information you provide will be used to process your complaint, but your name and address will not be made available to anyone else. For more information on how the City protects your privacy visit Freedom of Information and Privacy.
For More Information
Permits and Licensing Service Centre
Sustainable Development
5th floor, 10250 - 101 Street
Edmonton, AB T5J 3P4
Hours of Operation:
Monday to Friday
8am to 4:30pm
| Telephone |
In Edmonton: 311 Outside Edmonton: 780-442-5311 |
|---|---|
| Fax | 780-496-6054 |
